OK, here we go: I’ve had my Jabra EP20s (Resound Nexia) for about a year and I really like them. They sound good, especially with the MRIE receivers. However:
The user experience when streaming from my Phone is terrible!
Unlike every other manufacturer, ReSound doesn’t properly separate volume settings between streaming and regular operation.
Here is what I mean:
Here is the normal non-streaming setting that I’m assuming most people will use most of the time: ‘All-Around’ program, default volume.
When I start streaming (or a phone call), the app recognizes this and offers helpful ‘Streaming focus’ and ‘Hear all buttons’ which will adjust the volume of surrounding sound coming from the hearing aid microphones. So far so good.
Let’s say I want my peace and quite and click on ‘Streaming focus’ to cut out surrounding noise:
Fine - works.
Now here is the problem: If someone around me wants to talk to me, I will naturally turn off the music (or video) I’m streaming:
First, it takes 5 seconds for the app the switch back to ‘All-Around’. That’s way too long. But even worse, the hearing aids now retain the volume settings from what they were when streaming.
Which means the HA microphones remain off!
I can not express how absolutely brain-dead stupid that is!
Every other manufacturer has a dedicated streaming volume slider somewhere that is separate from the normal volume settings.
ReSound introduced iPhone streaming support in 2014 - they have had 11 years to wake up and do better, but they didn’t. Unbelievable.
I recently called their consumer hotline and the very friendly CSR created a ‘complaint’, but I doubt that my voice alone will have any effect.
I would urge anybody who uses ReSound/Jabra and also finds this unacceptable, to call ReSound and complain as well. If you are an audiologist, please raise this with your ReSound rep.
This is such a basic and simple thing that every other manufacturer gets right, but somehow ReSound has remained oblivious for the last 11 years!
And yes, I can manually switch to another program for streaming, change the volume there, and then manually change back to the original program when streaming ends. That works, but it’s two manual program changes for something that every other manufacturer has automated.