Just called Costco about the Partner Mic and the Remote Control for the KS9 aids. Both are available now. The Remote Control is $99 and the PartnerMic is $299.
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Thanks for good info. PartnerMic is pricier than I would have guessed.
I thought the price was a bit high too. They are available on Amazon for $200.
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Seems like their accessories are getting more expensive. Somebody else commented about a Rexton TV Streamer having gone up in price. Wonder if the Phonak TV Streamer is still ~$100?
Ordered my KS9’s today and decided to go with the Tcoil option since the fitter said they are not much larger. Unfortunately they did not have a pair to show me.
Just got the email about Phonak Teleaudiology. Are any Costco Hearing Centers offering it?
I just got my new KS9’s and my audiologist suggested a Remote Support appointment as as option in the future.
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I got mine upgraded yesterday at Costco. The department manager confirmed that remote access would be rolling out “soon”… It didn’t seem from his answer that it would be in the very near future.
Same here. Firmware upgrade solves problem.
Just curious, has anyone had the Roger licences installed on their KS9s yet? I’m excited to see how well this works, but don’t think the UK Costco’s are taking appointments just yet. I have a Roger Installer on its way in the international postal system from a fellow forum member, so maybe I’ll be able to do this myself soon and report back.
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Being a new member at Costco for my HA’s I did a little walking around the isles and found their prices are not the cheapest. Bananas $.59 a pound the highest in the area. Milk and eggs are cheaper but otherwise I don’t see any better prices for groceries.
The price for the new SE iPhone was $359 and $300 elsewhere, forget where, maybe BestBuy or Target.
BTW I love my new Resound Preza’s. Will comment soon enough when I know exactly how to express it.
Paid $200 for the charger. Have not researched that price anywhere else.
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I heard the same the other day for the rollout at my Costco. Fitter and assistant in training.
A comment on T coil to consider: When I first got my KS7s, I had the T coil program installed.
I have open dome receivers so I get some ~acoustic audio. We went to a concert soon after, and gave them a try. The T coil signal gets to you at the speed of light; the acoustic at the speed of sound. Big difference. We were seated far enough back that the time difference was objectionable. I had the T coil program removed soon after.
If you have open domes and T coil, don’t buy the cheap seats! You need to be near the stage.
Just got back from seeing my Costco hearing aid specialist, and I’ve never seen her so excited. She showed me and installed a new MyPhonak app to my Android smartphone (also it’s on iPhone), whose new feature is the ability to create custom programs with a number of adjustments: Bass/Middle/Treble frequencies, baseline volume, noise reduction, speech focus (the directionality of mics), “Dynamic,” with a Decrease loud/Increase soft slider, and a Clarity/Comfort selector.
It also adds three additional programs: Restaurant, Music and TV. These cannot be removed, and cannot be cycled manually from the hearing aid (as can be done with my Automatic program and the Music and Speech in Noise programs I had my specialist custom-adjust when I first got the hearing aids.).
Be sure to delete the old app beforehand–with two apps on the phone things won’t go well.
To create a new custom program, the user opens an existing program, adjusts the settings on that one, and saves it. I haven’t done this yet so I don’t know how flexible the naming convention is. I am told these new programs do not alter the existing program you used as the foundation of your new program.
This is all as told to me by my amazing specialist–I can see all the new settings but haven’t tried creating new programs yet.
But wait there’s more
She says they will be adding remote-adjustment capability, possibly later this month or August. And I may have misheard this, but she may have said it’s currently available on some Resound aid/s. She said there was a push for this when things were really shut down.
I’ll add that while the shoppers at Costco were not particularly cautious about social distancing, Costco policies at this location are fairly decent. Everyone indoors must weak a mask, and my specialist wore both a smock (I presume to reduce surface contact) and a plastic face shield in addition to a mask.
Anyway I have only moderate hearing loss in one ear so I guess it’ easier for me to be satisfied, but overall I’ve been happy with my KS9s and these additions make it a ridiculous value in my opinion
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Well, I have a pretty life-affecting loss as you can see in my posted hearing test results. As I posted in another thread, I’m so happy with the KS9s, I’m not reasonable on the subject. They were a bargain before this latest software upgrade. Now? I’m not sure what advantage Phonak’s bestest have.
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I had the same experience. Excellent service and value for money.
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I just got from Costco a pair of KS-9 hearing aids and downloaded the myPhonak app from the Google Store for my Android cellphone. It seems to work fine except for one problem which I am not sure if it is the way I am using the app. The default program for the app is called AutoSense OS3.0 which defines various automatic “adjustments” the KS-9 will do in various sound situations. I use this program as a base and make some sound adjustments of my own and on saving the app with these adjustments I am forced to give it a new program name, which then I can make active. This seems fine as I go about using other apps on my phone when all of a sudden I hear a musical tone in my aids and myPhonak reverts back to the default AutoSense program requiring me to reload my new program again with my changes. Is there a way to make my new program to stay active? I realize that on a phone restart that myPhonak app may go back to the default but I have not done a phone restart when this happens. Thanks for any help.
Hmm. I notice my iPhone XR occasionally gets wonky with the Bluetooth connection to my KS9s. My advice would be - if you have something you KNOW you are going to use all the time, have the Costco audio person set it as one of the manual settings on your aids. I love the ability to use the myPhonak app, and I program my own aids, so I’ve been playing with settings in real situations and if I find one I’d like to use without having to go to my phone, I will add it as a manual setting. As far as the cutting out of the app and aids reverting, I’ve had that happen while on calls every once in awhile, so I know the connection CAN be intermittent sometimes. Not sure, really, what to do except re-pair the Bluetooth and hope for a more stable connection.
Well today I used my newly arrived Roger Installer, and managed to transfer my Roger licenses from 2 Roger X’s to my KS9s. I could then pair my Roger pen and Roger remote mic to the aids, and now I can use both with no intermediary streamer - Amazing! I’m looking forward to trying them out in the real world, but Roger Direct with KS9s seems to work brilliantly.
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I think I saw something similar, but I’m not sure if it covers your case. This was that it reverts back to autosense after screen is locked. And solution was to turn off haptic feedback plus something else. But beats me if I know exactly. I’ll try to dig it out, it has to be somewhere on the forum.
Edit: I have no clue what I remembered 
Anyhow, check this topic:
And this post (or whole topic)
So if there comes some notification or your keyboard plays clicks, that could kick HA which are connected with BT to transfer that sound, even if there is no sound (like with some websites, you have media volume at zero but intent will be sent and caught by HA) and they switch into streaming mode and after that stops, back to default - which is autosense.
Unfortunately we can’t see the log files of switching to be really sure what triggers it and in which sequence they go.