Thanks for the tips and sharing your personal experience!
I’m quite surprised they were willing to mess with it since it’s not “theirs” but on the good side if you educate yourself you can probably direct them to make appropriate changes without having to go the DIY route.
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Thanks for your reply! My last round with Costco was a disaster.
I’m now leaning towards DIY tweaking. And will read-up on the topic here.
When the Dual Adaptive is better than Standard Adaptive? Does it need to be tried by trial and error? @Neville? @Psych1? @RogerPM?
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By useless, do you mean the PartnerMic doesnt connect to your hearing aids, or it just sounds different?
If you need to reconnect it, you just need to short press the little chain link icon on the partnermic when it is switched on close to your hearing aids, and it should re-establish a connection.
If unsatisfied with the sound quality they can always roll back your settings, but yes, it requires another appointment.
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I tend to default to dual mode, though it’s not the software default you have to switch into it.
That’s odd. What else did you ask them to do? If they aren’t careful, changes they make in the other programs can proliferate into the partner mic program.
Was it Costco who set them previously? It would be very quick to roll you back to previous settings if so. Just call and see if you can drop by and have them do that.
Lots of good suggestions here for tweaking the Roger settings. Try to elevate it on the table too, on a cup or napkin holder. But presenter>pointing>table. Depending on the level of noise in the restaurant, table mode might not cut it. But it does sound like there are still adjustments that could be made. Would be useful to know what your audiogram was. Are you open fit? Was there REM?
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I shall look into this. The Roger ALDs I have do tend to “honk” a bit with mid range.
I’ve done the PRO reports, which show all the gain settings for Autosense elements, and all streaming settings.
When using a “streaming plus mic”, do the aids usually use “calm situation” as the mic element?
Peter
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Thank you for the posted video!
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They, or whoever made the last change before the bad one, can go back to the latest good settings.
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The PartnerMic is still connected. But the speaker’s voice cuts in and out. Wide swings in both volume and clarity on a second-by-second basis.
I don’t know if there’s an original PartnerMic program to roll-back to. I just self-paired the PartnerMic to my hearing aids. And it was amazing! It just worked. Beautifully, straight out of the box!
And now, it’s an 18 gram object of contempt.
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Oh that’s odd. Have you tried just reconnecting?
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That’s actually a great question which I don’t have a firm answer for.
- RogerDirect programs have the ability for the audiologist to set the microphone on or off, as well as which type of directional mode it is to use when the program is active
- PartnerMic programs however only allow the audiologist to set the microphone on or off.
My assumption is that the PartnerMic program is limited to using an omnidirectional setting for the mic element, which has historically been the default microphone element mode for streaming programs in previous Phonak hearing aid generations.
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Thank you for suggesting! I just re-paired the PartnerMic with my hearing aids.
I’ll know more after using the PartnerMic again this Sunday in a public speaking venue.
Perhaps that re-pairing will return the PartnerMic to its default settings that worked so well previously.
I have experienced issues with Roger on several times where a number of odd things were happening, the most obvious to me being that the audio went to mono. These were fixed by resetting the Roger and then connecting the hearing aids again like the Roger was new. You press the function button and the connect pairing button together for about 10 seconds. Then after it wakes up again you use the connect button again. I don’t know if this would apply or even how to reset your partner mic, but it might be worth a browse in the manual.
Best wishes.
WH
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Unpairing the PartnerMic appears to be an undocumented feature. Not mentioned in below docs anyway…
However, the following steps worked for me this morning. Perhaps the sequence was mentioned in a YouTube video. I can’t recall the exact source.
- Turn off PartnerMic
- While holding down the Pairing Button, turn on the PartnerMic
- Continue holding the Pairing Button for 10 seconds
- Previously paired hearing aids are now removed from the PartnerMic
Phonak PartnerMic Technical Data.pdf (449.5 KB)
Phonak PartnerMic User Guide (2022).pdf (3.9 MB)
Phonak PartnerMic Quick setup guide (2019).pdf (588.4 KB)
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You got a lot of great suggestions here, and I just want to add that I TOTALLY empathize with your experience. I have TWO (redundant) Roger V2 mics which I was forced to buy cuz I have TWO (redundant) rechargeable Phonak Lumity Life aids. I only get about 15 hrs/day on a single charge, so that’s why I needed the TWO pairs of all this stuff.
Well, flash forward and now I have the Phonak Lumity Life 312 battery aids. I’ve got that paired + connected to the V2 mic and like you, have found on numerous occasions in a variety of environments that the V2 seems to just amplify noise in a crappy sound quality. It DOES indeed help to MUTE the aids and just have the Roger supplying the sound. But! It’s even better to shut the V2 off completely, put it in my purse and put my aids into “Speech in Loud Noise”. Not only that, but without even changing the program on my aids, they do a very good job of muting down the distracting ambient sound and letting me hear speech better.
It’s trial and error. I think a patient and very talented audiologist is KEY to getting the most out of our Phonak aids + accessories. Good luck to you as you implement some suggestions and return to Costco to get things re-set the way you want them. It’s too bad that even as aids become more powerful and improve speech comprehension, they become SO MUCH more complicated to set up and actually use. When to use the mic, when to use a dedicated program. That’s the question!
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Thank you! Given my degree of hearing loss (severe to profound), I really have NO business dinking around with Costco anyway.
Time to find a real AuD and bite the financial bullet, I suppose!
I higly recommend Dr Cliff channel on YouTube and HearingUp website to find audiologist in your country.
And… There will be probably announcement of new Phonak platform in 3 days.
Thank you for the heads-up! I look forward to that announcement.