There are quite a few people here who avoid the app and find that helps with audio stability issues.
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@prodigyplace: Yes, we’re the Afficionados of No App Listening.
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Yes, I am acutely aware. I am a very long time Oticon wearer.
Do I love the ON App? No I do not. But it serves a purpose with the More’s. I have zero stability issues.
I do not have battery drain on either the Mores, or the iPhone using the ON App. I also do not have a Connect Clip, or Remote, or Apple watch, perhaps, fighting for control.
I do regularly use an iPad and switch between iPhone and iPad with zero connectivity or stability issues and use the ON App. I stream a lot, every day.
Some people find it useless for them. They have no need to access the Mute function, Sound Booster, or switch between TV Adapters or use the Equalizer when streaming. These available functions are pretty amazing, considering they didn’t exist in prior versions of Oticon hearing aids. You can access your serial numbers and firmware from the App.
The ‘quite a few people here who avoid the app’, are really the same vocal people over and over again.
You have to evaluate the merits of the ON App for yourself.
@Mago: I read all your posts because I learn a great deal from them. I have found the ON app to be very “glitchy”. I do have a ConnectClip, which I use often. I don’t stream, nor do I watch TV. I have found no difference whether MoreSoundBooster is on or off.
It would be handy to be able to mute my HAs, or to have easy access to my firmware version and battery level so → I will concede that the ON app may have some value - more to some users than to others.
So, just to be open-minded about it and show respect for your usually-sound advice, I’m going to reinstall the dreaded ON app, and see how I fare this time around.
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You can use the iPhone control panel to switch programs , adjust volume and mute my aids. But I do have the remote control and the connect clip. I wish the connect clip worked as a remote control without having to power it on like the old streamers did. I also have been wearing Oticon aids since 2010, about 13 years now.
I don’t have any programs other than the default P1 program, but I do have the TV adapter. I don’t find the MoreSoundBoost to be valuable enough to warrant keeping the ON app on my iPhone. I use the connect clip with the iPad due to the fact I do notice a higher battery usage when my aids are paired to both the iPad and iPhone. Also noticed a higher battery usage when streaming from the iPhone or iPad directly, I noticed lesser battery usage when using the connect clip.
I also do a lot of streaming of audiobooks, and from the TV adapter.
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The only time I will install or use the app is if I need to verify the aids firmware. Then delete the app afterwards.
@cvkemp: That is your prerogative, Chuck.
I take what I said above back because I was wrong. There IS a distinction between the More rechargeable (which is the miniRITE R in the screenshot above), and the More disposable battery version (which is the miniRITE T in the screenshot above).
If I select the miniRITE T (the disposable battery version), then I get the screenshot below in Genie 2 which DOES provide the Mute option.
To summarize, the More rechargeable does not have a Mute function on the button. It only has a Switch OFF function via the long press. But the More disposable battery version does have a Mute function via the long press.
I think the reason the More disposable battery version is given the Mute function is because a Switch Off function is basically the act of opening the battery door. So the long press is available and can be allocated to do Mute. But for the rechargeable, you cannot open the battery door (without a tool) to do a Switch Off, therefore Oticon decided to give priority to do Switch Off on the long press in the rechargeable, and relegate the Mute to the ON app.
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Yep I have had the Oticon VA rep tell me I should use the app, my comment was I would if it was worth it to use it. It hasn’t been updated for well over a year, it hasn’t been stable for all that time. If I use it, it always drops connective when I am using the TV Adapter. I have been told it is because I set to far from the adapter. That maybe true but I am not going to set right on top of a 70 inch screen. Yes I probably set about 20 feet from the TV. Without the app I can walk completely out to my mailbox and still hear the TV, that is close to 70 feet from the adapter.
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@cvkemp: As I said, Chuck - how you set up your aids and accessories is your prerogative. It’s whatever works best for you.
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Yes that is true, but it would be wrong if I didn’t explain my situation and reasoning.
@cvkemp: How so? Prerogative doesn’t require explanation. It’s your right as the owner of those hearing devices to set them up any way you see fit!.
Maybe it the fact I spent so many years doing support and getting Why? Whenever I told someone what needed to be done.
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@cvkemp: 
You’re probably right, Sailor!
PHONAK Can!!
After I gave up on the Marvelous Marvels, and was fitted w/OPN S1 R’s, I was screaming at the audi for not programming the Mute function, to which she replied “That’s an Oticon feature”!!
So Oticon could do it.
I believe the Phonaks were a 2s press to Mute & 4s to Shut Down.
Well said, sir, the ON App does just enough to justify it’s existence, and unlike most other mfgs, it is always available from the Notification shade on Android.
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Look at the highlight in bold above and tell me where I actually said that Oticon CANNOT do it (jam both the Mute and the Shut Down together if they wanted to).
I believe that I only said Oticon DECIDED to give priority to…, and RELEGATE the Mute to the ON app.
I agree with you that Oticon or Phonak or whoever can jam 10 functions in that button if they wanted to. 2s press to Mute, 4s to Shut Down, 6s to Skip Next Program and go to 3rd Program, 8s to go to Airplane Mode, etc. You get the gist. The point is not that Oticon cannot, the point is that Oticon doesn’t want to.
OK, Phonak may not think that users would be confused between a 2s press and a 4s press. But apparently Oticon wants to keep it simple with just 3 types of presses, a short press, a long press, and a very long press.
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Based on my experience, I can say that I had a Phonak Naida Q50, on which I had to change the button twice at the Phonak hearing aid service technician.
The button used to be hard to the touch, probably a lot of gasket and little space, and now it’s a light button on my Unitron hearing aid.
It is possible that Phonak, i.e. Sonova, realized that there must be more space so that what is trapped by the garbage below could come out.
You can try the beta? This was released 02.02.2023 and I’m now trying it out. There is an Apple Watch app as well that they have included in the beta. So far, so good. Personally I also had issues with the previous app, so just used my iPhone accessibility control options instead but since I’m trialing the More 1, I thought I would give it a go again and they have announced the beta via the notifications area in their original app and then downloaded the beta via there.
It’s possible but I don’t think so, I don’t think it’s possible for the “gunk” that gets in there to just fall out, it’s of a wax like texture and just keeps building up until it’s manually removed, it’s quite possible the very latest have a gasket that makes it near on impossible for it to get there in the first place.
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I have reinstalled the app and there isn’t anything about a beta app