I just got new hearing aids last week, and am having problems with the Bluetooth connectivity.
They are Oticon OPN S and the iPhone is a 10Xs Max with iOS 12.3.1
The hearing aids work fine by themselves, but Bluetooth tends to start popping and garbling after a few hours of use. Rebooting the iPhone typically clears it, but I’m having to do it nearly every day and it is quite annoying.
I’ve put in new batteries…still no good.
Earlier today the garbling got really bad, and one hearing aid did a spontaneous reboot. That cleared up the audio for a short time, but the problem still persists.
I’ve tried repairing, but that doesn’t seem to help. The bluetooth still falls apart after a few hours.
I called Apple, and they had me do a “network reset” which is supposed to reset the bluetooth adapter in the phone completely. That didn’t help, as it started garbling right away.
I made the mistake of mentioning that my Apple Airpods continue to work fine. Apple then pointed the finger at Oticon. (sigh)
I just got off the phone with Oticon. They say they’ve never heard of this problem before. They are escalating the issue and are supposed to call me back.
My audiologist mentioned that I might have to keep rebooting my iPhone due to stability problems when I got the new aids, but I didn’t think it was going to be this bad. I see him again Thursday.
Previously I’ve had Phonak hearing aids with bluetooth connectivity through a streamer. I never had problems with that setup as long as the streamer was close enough to the aids. Unfortunately I lost them which is why I had to buy new.