I’ll assume you have some BTE type, their mic is in their body, behind your ear, top part. So in order to use a phone in a classical way, you have to put phone speaker higher up, so that aid mic can actually hear it. So, not aim at the opening of the ear canal but aim at the top of the ear. Or just start a few cm away from ear, then bring phone closer and search for the best position (up, down, left, right).
Same with headphones over aids, you want them to be hit with the sound from the headphones, not avoided.
That is, if you want to use aids to get that sound.