First I use my Connect Clip every day, and when I come home I plug it in to charge it right along with my phone. It was properly cared for. I know all about Lithium Ion batteries as I sold over 900 of them last year along with the chargers for a product I make. Guess what? Every once in a while, regardless of proper care, there is a funky battery and I have to replace it.
When you advertise a $250 product can have the battery changed by sending it in for service, when the truth is, they will not change the battery, That is a SCAM! It is called BAIT and SWITCH. I have been a Licensed Private Investigator for 43 years with a PhD in Criminal Psychology. Bait and Switch is the very definition of a scam. You induce someone to buy something with false advertising and then when the purchase is made you change the conditions of the inducement or fail to honor it.
Remember something, I had my audi call Oticon about sending my CC in for a battery replacement, as they advertise, I was willing to pay for a new battery. That is when they told me that they didn’t do that and I would have to buy a new one. I protested that their advertising said they could replace the battery and I was simply given the, “Well that isn’t accurate even if it is in writing.” So I bought a new one and then I took it up the corporate ladder. Had they not made things right I would have filed a complaint with the Attorney General’s Consumer Fraud Division of Nevada and I would have won.
Did they do that intentionally? I don’t know. Makes no difference. They have an obligation to honor their advertised claims and make things right. And that is what they did. They made things right and admitted there was an error.