From the OTICON FAQ for Connect Clip:
What is the battery lifetime of ConnectClip?The battery total life expectancy is at least 2 years based on daily charging, with 80% battery capacity remaining after 720 charge/re-charge cycles.
Can the battery be replaced? The battery can only be replaced by sending in the ConnectClip to Oticon’s Repair Dept. It cannot be replaced by the hearing care provider.
So in May of 2018 I purchased a Oticon OPN 1’s A TV 3.0 box, and the Connect Clip. The connect Clip is retail $250. Not cheap.
The connect clip for me is invaluable, I use it every day. A couple of months ago I noticed it was not holding a charge, I called in. Got the typical run around, make sure you are charging it every day, which I do. Make sure the cable is good, which it is. Blah Blah Blah. So finally the ConnectClip got the the point where it is only lasting about two hours.
The FAQ says AT LEAST 2 years worth of use, but I’m not holding them to that. Different routines of use can account for longer or shorter total battery life. So no biggie, I will send it in to have the battery replaced just like they say you can do in their FAQ. “The battery can only be replaced by sending in the ConnectClip to Oticon’s Repair Dept. It cannot be replaced by the hearing care provider.”
I go to my provider and ask him to send it in for me to get a new battery replaced, he calls Oticon to get the repair price, and Oticon says, oh we don’t replace batteries. It only has a 1 year warranty, your customer will have to buy a new Connect Clip for another $250, plus shipping plus tax.
Way to go Oticon. Your business ethics leave much to be desired. You say you can send the ConnectClip in for a battery replacement however, that is a lie. After 1 year, you have to spend another $250.
The battery is a proprietary battery made by Synergy that would literally take 10 minutes to solder into place. BUT NO! They want another $250.
Shame on you Oticon for blatant consumer fraud. I pay $5000 for hearing aids, and you want to stiff me for a new Connect Clip because you lie about replacing the batteries when they wear out.
Not a happy customer. If you can 't replace the batteries then say so up front so I, as a consumer, can make an informed purchasing decision. If the batteries are supposed to last for at least 2 years, then warranty them for 2 years. Or say, while the batteries should last for at least 2 years, if they fail after the 1 year warranty you will have to buy an entire new Connect Clip.
I am right on the verge of calling the Attorney General’s Office of the State of Nevada Consumer fraud division and filing a complaint for consumer fraud. (Batteries worn out, no problem send them in for repair! JUST KIDDING, buy a new CONNECT CLIP.)
That’s called BAIT and SWITCH. It’s illegal!
Dr. Greg Lousignont
January 17, UPDATE:
I’m very happy to report that Oticon acknowledged their error in saying in their FAQ, that the Connect Clip could be sent in to have the battery replaced.
Accordingly, they are addressing that issue and have sent me a brand new Connect Clip.
Thank you Irene from Oticon,