The commissioning and first 6 hours with my first ever hearing aids (Jabra Enhance Pro 20) from Costco

Hearing Aids
#77

Perhaps your Costco tech is unfamiliar with the ReSound smartphone app and how a smartphone like an iPhone actually works in conjunction with the ReSound app.

There are two volume controls available to you (I’m an iPhone user now, but before that, I wore ReSound hearing aids using the Smart 3D app on the Samsung Galaxy Note 8).

When you’re streaming, the app controls the volume of external sound in your ears via a slider as shown by the following iPhone screen capture.

IMG_1026.PNG
IMG_1026.PNG1290×2796 82.2 KB

Moving the slider to the left will decrease external sound, and moving the sound to the right will increase the relative external sound volume. Tapping the speaker symbol on the left end of the slider will turn it red, muting all external sound transmitted through your HAs. Tapping the double horizontal bar on the right end of the slider will allow you to adjust the external sound volume in the left and right ears separately. Streaming Focus and Hearing All are two presets that, given your current external volume set before you start mucking with the slider, either mute external sound a set amount relative to streaming volume (Streaming Focus) or make streamed sound and external sound ~equally loud (Hear All). This may have been the setting that your fitter was thinking needs to be adjusted in Smart Fit. Otherwise, he doesn’t know what he’s talking about.

The ReSound/Jabra app does not control the volume of the streamed sound. Either your phone hardware volume rocker/buttons control the volume of the streamed sound or a slider in the app that’s streaming sound to your HAs does, i.e., if I’m using the Apple Podcast Player, I can use my phone volume button (makes jumps in sound volume) or use the Podcast player volume slider to adjust volume in larger or smaller increments.

I’m a ReSound Omnia wearer, but if the Jabras are identical to the equivalent model year ReSound-branded aids, they ought to work the same way.

4 Likes
#78

Thank-you, Jim Lewis for the detailed explanation!

Jim G

2 Likes
#79

Its interesting that my Jabra 20’s adjust surroundings and stream volume as shown above while my Resound One’s show 2 sliders in the app, one for surroundings and one volume. I like the older way myself since you can see the levels of both of the sliders on the app

#80

I’ve replaced my Resound Quattros with Jabra Enhanced Pro 20’s…as of 4 days ago. I’m adjusting to them. The battery life is wonderful, Even with a lot of streaming I am not even close to running them down at the end of the day. Hearing? I’m having some trouble sorting out whether the improved quality of the sound is because I’ve ditched my ear molds (for now) and am trying domes. I do like the more open sound. One dome is “open” and the other is the “tulip” style. No more occlusion. I am better able to know what direction the sounds are coming from.

I have one problem that I really need to get solved at my followup appointment. Wind and road noise is AWFUL! Way worse than with my Quattros. There’s been a separate thread on others experiencing this, so I hope it’s fixable. None of the programs make it tolerable.

My 4th program is the forward-focus described in the video early in this thread. It’s basically a hearing in noise program with a narrow fan of focus. I tried it today in a restaurant and it was a (little) bit of an improvement over the all-around or the regular hearing in noise program.

This is my first time purchasing through Costco. I was very impressed with the testing. It was more thorough than with my prior 3 audiologists. The technician explained things really well. And, of course, I love the price: $1599 US as compared to $6100-$6400 for Resound Nexia 9’s. I’m hoping to take advantage of Bluetooth LE Audeo feature as soon as Apple wakes up and adds it to the Iphone. Maybe with the Iphone 16?

#81

If you don’t have M&RIE receiver, the Outdoors program will be the best at suppressing wind noise. If you have M&RIE receivers, because they are sheltered from the wind near the opening of the ear canals, you’ll get less wind noise than with just standard receivers with behind-the-ear microphones. Since you have a more open fit, that might also be why you are perceiving more wind noise. With a more closed fit, more of the sound that reaches your eardrum is processed by your HAs. With an open fit, wind noise can go more directly to your eardrums, escaping HA processing and removal. In really bad wind, the flapping of my ears in the wind probably gets transmitted by bone conduction. So, the degree of wind noise suppression also depends in good part on how strong the wind is.

2 Likes
#82

It might be one of those “different strokes for different folks” things. Most people, if they are using their podcast player or they are in a phone call, are not going to want to switch to their HA app to control streaming volume. Most people judge how loud they want the streaming volume to be by how it sounds in their ears. Wherever I’m fiddling with a slider to adjust either streaming or surroundings volume, I literally “play it by ear” to tune the relative volumes the way I want. And on the iPhone, when you start adjusting the volume with the buttons, a vertical slider appears (not very tall, though!), and you can adjust the volume up or down with a finger if you don’t want to hit the volume buttons. That effectively makes a streaming volume slider available everywhere, not just within the HA app. It’s been years, but I seem to remember that my Galaxy Note 8 had a similar volume slider that appeared when I was working the volume button. It would be nice if the dual view you suggested were available in the HA app, and you could adjust the relative volumes and save them as a preset or favorite.

1 Like
Jabra Enhance v KS10?
#83

Thanks, Jim. I have 2 receivers in the earpiece behind the ear and…the receiver piece in my ear (if that’s what’s meant by M&RIE?) I’m going to give it some time for me to adjust. The wind and nearby road noise in the Outdoors program isn’t helping (except a bit if I also use the noise filter in that program.) If I don’t/can’t adjust I’ll see if the technician has any proposed solution. The wind noise–a persistent loud hiss–isn’t in a high wind. Just the tree leaves rustling in a low wind situation.

2 Likes
#84

I find that using the noise filter button with each program silences sounds like the AC blowing threw the vents. Besides that I have closed domes (power domes). I too have the M&RIE Receivers which have a third microphone in the ear, attached to the actual receiver. These cut out most wind noise for me.

1 Like
#85

I ride a bike (except that I’m not riding now because of a @#$%ed injury!), so I’m often in wind speeds of 25-35 mph from any direction. At first, the Outdoors program was great at suppressing wind noise. Then it was great for wind from some directions but not others. Now … it’s useless. No changes have been made in the programming. I just stay in All Around on the bike.

The 3rd mic is what is meant by ‘M&RIE’. I’ve had receivers with various types of molds, and the best domes I used was the tulip-shaped dome from Rexton; they were better than ReSound’s - but I have Pro 10s, and they’re different in some ways from the 20s. YMMV.

The M&RIEs are longer than regular receivers, so the domes need more space to be effective. The thing is: if you spend the $80 for molds at Costco, and they don’t work, they’ll give you a refund. Another thing is: molds are warrantied for 12 months, not 36, unless you get the molds that are not removable. Then they’re considered part of the receivers and get a 3 year warranty.

2 Likes
#86

Thanks for the info, I don’t think I have the M&RIEs. My receivers in the ear don’t seem to be longer. I will ask when I have my follow up appointment.

#87

On the OUTER side of the JABRA 20s, if you have what looks like a very small diameter “hole”. I believe that is the 3rd microphone.

Jim G

#88

Hmmm. There is a very small hole on the outer side. (And 2 somewhat larger diameter holes on the top). Interesting. Thanks!

#89

I am talking about the piece that goes inside the ear canal. THAT’s where the 3rd microphone is located.The much larger piece that goes behind the ear has 2 microphone holes in it for the 2 “normal” mics used on BTE HAs.

Jim G

#90

Hi, Noreen

Here’s a link to a post in another thread that has a picture of where the M&RIE microphone is. The circular “dot” just below the receiver wire is the M&RIE filter that covers the M&RIE microphone hole. If you click on the picture, you can make it a lot larger.

ReSound Omnias with M&RIE Receivers - Hearing Aids - Hearing Aid Forum - Active Hearing Loss Community (hearingtracker.com)

1 Like
#91

MARIE

The M&RIE Microphone and receiver inside ear (MARIE) system have three microphones. One microphone is located inside the receiver part and therefore inside the ear. Two microphones inside the hearing aid casing sitting behind the ear.

2 Likes
#92

Thanks for all the assistance with me trying to understand this. I don’t think my Jabra Enhance Pro 20’s have the micro receiver inside the ear. I looked at the rather skimpy documentation about the aids and I’m not seeing any discussion of it. Here’s a photo of what I have.

HA
HA1153×856 95.7 KB

#93

Isn’t the Costco US warranty for molds 6 months? Or is the warranty a year and the remake period 6 months?

#94

You have just a normal receiver without microphone inside , it is non M&RIE

The M&RIE receiver looks like this
MRIE

MARIE receiver is little bigger than the standard receiver
MRIE

3 Likes
#95

Again, thank you. I’m still adjusting to the new sound of these. I’m mostly pleased. Hopefully the wind issue can be resolved.

1 Like
#96

I got molds with my EP10s. Then I got more molds because I wanted to test M&RIE about 2 weeks later; those molds came at no additional cost. Neither set did much for me, and I used Rexton domes that look somewhat like tulips.

Then a new audi suggest molds that are small and can’t be removed. She looked into the warranty(?), and I was told I had to pay because the 1st molds were made more than 12 months ago. That makes me think 12 months is the time period that’s crucial, but I’ve never gone into the details of the warranty/return period for molds.