UPDATE WEDNESDAY JANUARY 27 2021
So many responses while I’ve been away I hope I can read them all and respond accordingly. Thanks for contributing to the discussion. Well now having been vilified and misunderstood by a few I must clarify that my “thank you” is to those who tried to be helpful and not to the ones advising me to OWN MY MISTAKE.
My mistake was opening this thread because I can figure out that most likely I will be banned for being rude. I try not to be rude but I have tried to explain the mountain of adversity I have had to deal with all while not being able to hear or participate in life - some people choose not to try to understand and my experience with those people is that they prefer the REPORT function over MUTE hands down.
I have a mountain of things I need to tend to so I will take my leave now while I am can choose to do so willingly.
Thanks to those trying to be helpful; I write that with all sincerity.
To the rest NEVER MIND.
AN UPDATE - WEDNESDAY JANUARY 20 2021
I have Audeo M Rechargeables. Today I talked with someone at Phonak Product Support at the phone number left by Phonak in a voice message to me.
The person who answered when I called told that if I’m using my hearing aids to talk to him then I cannot connect to anything else. That sounds incredible and makes no sense but that is the information he gave me. I wish I had recorded the call because he was not helpful but rude and condescending and treated me like I was an idiot to think I could use a Roger Select and my hearing aids together. If I wasn’t using my hearing aids I COULDN’T COMMUNICATE WITH this unhelpful person or ANYONE.
I AM SO FRUSTRATED AND ANGRY - what possible benefit is there to a Roger Select if it doesn’t work with hearing aids.
I got no directions or information when I foolishly paid $1200 for this device and I would like a refund but I’m sure they will tell me that I only had a very short time to try them out and if I didn’t want them to send them back but nobody has told me anything. I have been overwhelmed trying to put my life back in order having moved to a very small town. h a move to a very small town. This move has been stressful because part of the time my hearing aids weren’t working and I had no audiologist and I couldn’t call to find one because I couldn’t hear. And for a while when I moved here I had NO PHONE because of the remote location. I had no internet either but finally have gotten an internet connection. I need very much to connect to the community where I have relocated but its very difficult because of my hearing deficit.
I feel cut off from the world and for all the money I paid for these hearing aids and for the Roger Select, I’m still struggling to hear. I feel hurt and deceived and lied to: they took my money and then gave me a cold shoulder. My audiologist wasn’t working after Covid happened and the one I went to as an alternative was not helpful. I have been struggling trying to find my way and gotten nowhere. I am so anxious and lost that I have a hard time reading and responding to your message and all these messages. I have been abandoned and I cannot be a part of the world other than typing here which has gotten me nowhere because everyone else seems to get along fine but I don’t know how.
I see many people have left comments but to be honest at this time I cannot focus enough to read them or respond because my last hope is gone. I’m sorry, I don’t mean to be rude but I’m just lost.
My initial post:
I bought a Roger Select last year but got very little information due to Covid which meant my regular audiologist wasn’t available so the audiologist who got it for me basically said “here it is, I don’t know how it works, figure it out”. I’m not at all happy with the situation - I called Phonak and spoke with a Roger Select “expert” and he didn’t even know what came in the box. I want to connect it to my TV but it doesn’t and I don’t know if there’s a way to make it do so. I don’t know if there’s more to this device I’m not getting because of no information provided.
It helps somewhat but based on what I’ve read from others I think I must be missing something. I think the investment I made ($1200 aprox) was not worth it. I still struggle to hear on some phone calls and still depend on close captioning on TV and in a large group, I basically have to “disconnect” and let the group conversation go - not try to follow it or I’m just exhausted. So I think people may misunderstand and think I’m unfriendly or antisocial but its not so. I basically stay home most of the time other than a few times seeing family and a few friends. The investment I made in my hearing aids and now this Roger Device were considerable but not only has the technology failed me but so has Phonak.