While I’m scrupulously honest in my transactions, I did feel RIPPED OFF by Phonak regarding the Roger On iN V2s. But then the choice was mine to go buy the Phonak rechargeable Lumity Life aids back in 2022. I was convinced by their marketing message that the aids were waterproof (GONG that one!) and that they were the best in speech comprehension (I’m SOLD on that one!).
Initially I only got 12 hrs a day use from this rechargeable. So I’d have to swap in my old size 13-battery Marvels every night to watch TV. After updating to a not-officially released OS on my Android phone, that went up to 17 hours. That’s it!
I felt compelled to get an identical pair of rechargeables to get through a single day. So now I had TWO pairs of these rechargeable aids. Then the Roger On iN V2 came out, and since I now had TWO (redundant) pairs of aids, I paid for TWO (redundant) Roger mics. The Phonak rep never told me about using ONE of the mics for BOTH aids that I needed to get through a single day. My audi didn’t know I could’ve done that either.
When I recently bought the 312 Lifes, it was a total surprise to already be streaming with the very Roger mic that my audi was moving the license from. It’s THAT kind of misleading misinformation that makes me feel RIPPED OFF. I sat there - like in the Twilight Zone - wondering how I could be streaming on a mic without a PAID for license. My audi hadn’t even removed the license from that one pair of rechargeables before I was already streaming through the mic with my new 312s on.
I can only assume that SOMEONE at Phonak knows what’s going on with the license - how to xfer it onto the aids or how to move it from one pair of aids to another. But I still feel like I’m flying blind when I attempt to do this on my own. Even the myPhonak app does not seem to display accurate results. The other day, I’d tried to remove, then re-xfer the license to my aids and even tho I was streaming with the Roger mic, myPhonak showed I had ZERO license installed on these aids (right aid, left aid). That kind of frustrating user experience tends to erode confidence in the entire Phonak product line.
Ah, I know, I’ve said this all before, but I want to keep reminding folks that we really DON’T have the full story about Roger On iN V2 licenses. It’s needlessly confusing. Phonak needs to figure out how to make money while making the entire process EASY. I bought my two old TV Connectors free and clear. I can pair any Phonak aid I want to them quick and easy. (their sound quality is better than the Roger, too!) But with these Rogers, Phonak’s #1 priority seems to be to MAKE MONEY off us, and not provide a working solution transparently.
Sorry for the rant.