I don’t think this is true. It seems true only if you really believe some of the claims that have recently been made here. I believe, given the source, that those reports are misunderstanding of what actually happened. It certainly is the case that there are some bozo audiologists out there but the Phonak reps are generally well informed and trained.
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@raylock1
Hi. I took the (new to me) Table Mic to a busy pub yesterday. I just found the way it dealt with speech and echo, surpassed the Roger On, and by a fair bit. On Monday, I’ve got a meeting followed by a Quiz Night, I shall try it at both.
Regarding the On, I’ve not had much success with Pointer mode, maybe because the speaker has been 4-5 metres away. Table mode always worked better, for me.
My point, really, is that you certainly don’t need a separate Roger device for each set of Hearing Aids.
Peter
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Advising the huge expense of buying a 2nd Roger On v2, rather than just pairing both sets of aids to the one @1Bluejay already had?
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If that was the actual advice given than I absolutely agree with you.
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The Phonak Rep told my friends audiologists and him, that it doesn’t matter what serial number the Roger X is, it’ll transfer into his Phonak Nathos Nova Aids.
It was me who told him, that the Phonak Rep was incorrect.
Seems such basic stuff that they are getting wrong.
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You are correct. If the aids have 03 licenses installed, they will connect with any Roger device in the 03 device group.
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I haven’t read, and might not understand, all of the fine print of the Roger license agreement that we, supposedly, agree to. However, we have found many creative ways to do things that were not intended by the manufacturer.
For example, Roger licenses are usually separate from the device and either included with an in device or purchased separately. The “recover” feature in the upgrader program is there to assist if you somehow have corrupted a legitimately purchased receiver. However, we have found a way to use that feature to generate extra receivers to be given away or used in various ways. Is that legal? I’m not sure. Is it stealing? Seems so to me. Do the providers here sanction this? It would appear to seriously violate professional ethics if they do. This is only one example, there are many. Roger devices and licenses are expensive and many who need or would benefit from having them cannot afford them. Does that make it ok?
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@Psych1
Good questions.
I suppose, if they could, Phonak would ban 2nd hand sales, of Roger X, Phonak Installer, Phonak HAs, Roger microphones etc. But they can’t.
Regarding the Roger Installer software, v1.28 was freely available via a google search, and the feature is there for iN devices, and not that hard to find, once someone on here found its functionality.
To be honest, I doubt we (in this forum) are a major problem to Phonak, especially going by the general posts in the Facebook groups. In the UK groups, I try to advise on stuff their NHS Audiologist hasn’t told them, such as only one aid will connect for calls/streaming, which should enhace their Phonak experience.
Peter
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I was just riffing. Something set me off. I know sometimes its a fine line between what’s legal or ethical, right & wrong. Seems to be a standard of just get away with what you can sometimes. There’s just so much sleeze around here sometime with “trialing” and insurance fraud. It’s one thing to DYI for your own benefit another to scam. But I do expect manufacturers reps and providers to follow some rules.
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Is that actually what it’s for? If that’s spelled out somewhere, then ok. But if that’s not the case, then one person wanting to use a single $2000 device with both a regular and backup pair of aids seems like a perfectly reasonable use of that feature.
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While I’m scrupulously honest in my transactions, I did feel RIPPED OFF by Phonak regarding the Roger On iN V2s. But then the choice was mine to go buy the Phonak rechargeable Lumity Life aids back in 2022. I was convinced by their marketing message that the aids were waterproof (GONG that one!) and that they were the best in speech comprehension (I’m SOLD on that one!).
Initially I only got 12 hrs a day use from this rechargeable. So I’d have to swap in my old size 13-battery Marvels every night to watch TV. After updating to a not-officially released OS on my Android phone, that went up to 17 hours. That’s it!
I felt compelled to get an identical pair of rechargeables to get through a single day. So now I had TWO pairs of these rechargeable aids. Then the Roger On iN V2 came out, and since I now had TWO (redundant) pairs of aids, I paid for TWO (redundant) Roger mics. The Phonak rep never told me about using ONE of the mics for BOTH aids that I needed to get through a single day. My audi didn’t know I could’ve done that either.
When I recently bought the 312 Lifes, it was a total surprise to already be streaming with the very Roger mic that my audi was moving the license from. It’s THAT kind of misleading misinformation that makes me feel RIPPED OFF. I sat there - like in the Twilight Zone - wondering how I could be streaming on a mic without a PAID for license. My audi hadn’t even removed the license from that one pair of rechargeables before I was already streaming through the mic with my new 312s on.
I can only assume that SOMEONE at Phonak knows what’s going on with the license - how to xfer it onto the aids or how to move it from one pair of aids to another. But I still feel like I’m flying blind when I attempt to do this on my own. Even the myPhonak app does not seem to display accurate results. The other day, I’d tried to remove, then re-xfer the license to my aids and even tho I was streaming with the Roger mic, myPhonak showed I had ZERO license installed on these aids (right aid, left aid). That kind of frustrating user experience tends to erode confidence in the entire Phonak product line.
Ah, I know, I’ve said this all before, but I want to keep reminding folks that we really DON’T have the full story about Roger On iN V2 licenses. It’s needlessly confusing. Phonak needs to figure out how to make money while making the entire process EASY. I bought my two old TV Connectors free and clear. I can pair any Phonak aid I want to them quick and easy. (their sound quality is better than the Roger, too!) But with these Rogers, Phonak’s #1 priority seems to be to MAKE MONEY off us, and not provide a working solution transparently.
Sorry for the rant.
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As I said, I really haven’t read all the fine print. I’m sure we could have a debate about the perfectly reasonable and justifiable action of stealing a loaf of bread to feed your hungry family, although the law in that case is clear. Roger receivers cost $300 and we have been instructed here, step by step, how to obtain up to 10. If we had been given step by step instructions on how to steal a bag of chips from your neighborhood convenience store we might be appalled. And, the site moderator might even step in. I’m not convinced that because the Roger receivers are expensive it is ok to steal them.
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Ah. So perhaps this upgrader would not even work with the Roger On iN V2? I can’t imagine Phonak leaving money on the table if they could force us to buy a Roger V2 mic for $2 grand EACH time we want that license on a pair of aids. 
You won’t know unless you try. There may be a firmware update for your mics, too.
WH
I’d sure never learn about that from my audi! No one at Phonak seems to share the update info so it can trickle down to US USERS. Should be a no-brainer given that Phonak has the serial numbers on all our devices in their database, right?
I don’t think they get notice until they connect target to your HAs. Common complaint across the industry. It would be nice if we could at least check for the existence of an updated firmware from the app, even if we can’t apply it.
WH
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I don’t know about others but ReSound/Jabra does have this feature in their app under:
My Enhance Pro - Hearing aid software updates.
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I would like to ask whoever owns the Rogers if they could be suitable for my needs.
I have my own Home Theater room with a 7.1 surround sound system, and I was thinking of placing the Roger near the central speaker, in order to better understand the dialogues: could it work? Or would I hear both the dialogue from the speaker and from the Roger at the same time, creating confusion?
P.S. I have Phonak P90 312s
I don’t think you will get anything like what you may have been used to with your system. The TV connector is the better choice os try over ear headphones.
The TV connector connects via cable to the TV. I, however, want to hear the audio from the central speaker more closely, which obviously does not have RCA or jack outputs, leaving the other speakers unchanged