Apologies to all for me continuing to take this off topic. Thank you all for your replies. Thank you CombatWombat: it would be helpful to know if you see the same effect as me. To be a bit more clear on what I did: Plugging in the standard Roger cable (USB C male to TRS (two rubber ring) plug with nothing else connected (to the cable) causes the Roger ON to display the musical note streaming symbol. Connect a cable with USB C plug either end – and nothing else connected – and you don’t see the musical note symbol. Seeing as the Roger spec says its USB C port accepts digital AND analog inputs, I’d have expected Roger to have been happy with both cable types with USB C plugs. Hence I felt that Phonak would have gone non-standard with its cable so that Roger only detects streaming when a Phonak cable is connected. I now think this could only be achieved by Phonak incorporating a chip in the Roger cable. It’s worth noting that USB C cables, unlike earlier USB cable are not directional – so it’s not an in/out issue. Yes USB cables vary but only according to voltage AND current capacity (for rapid charging) and for different data rates but the cable wiring remains the same – the beauty of USB C. I guess the big question perhaps is “has anyone seen a USB C to USB C cable from Phonak that does work for streaming digital audio straight into Roger?”
Either way, Phonak cables are different to what can be bought on Amazon as Amazon ones don’t work.
Been much talk about it on here before.
The music note only shows up with the Roger cable? Interesting! I often stream audio from my ipad through the On using an Apple cable with USB-C at both ends. I do it that way because my work cell and personal cell use up both available bluetooth connections. It does work.
Do you have v1 or v2 roger on?
WH
My Roger ON mic is version one
Thank you. Are you seeing the music note with your Apple USB C cable plugged in and is the Roger mic turning off? Is your Roger ON version 1?
The one I’m talking about here is v1. I have a new-to-me v2 that I haven’t tried out yet, so maybe I’ll mess with that this weekend.
The only time there’s a music note is when there’s sound playing from the ipad. When it’s connected with no sound, it will charge from the ipad, and the On mic will work normally if switched on. If switched off, it just charges, and the battery icon shows up. The mic shuts off and the music note appears when I start playing audio on the ipad.
When the other end of the USB cable isn’t plugged into anything, nothing happens. No icons.
Interesting, I just experimented and my mac will play through the Roger when it is in and connected through a USB cable.
WH
I think the thing you’re missing is that the signal coming in via the roger cable is analog. There is a chip in all these cables that have an analog audio end. The chip does A2D conversion and passes the audio to the mic through the USB. The other cables either are designed for a mic (third wire) or to take audio from the USB port, convert it to analog and push it out the audio connector. These functions all need different wiring, and perhaps there isn’t an easy way to engineer these to “just work.”
WH
This is intriguing. What you describe is exactly what I’d expect as normal, logical operation: digital audio input is triggering your Roger to go into streaming mode. In my case, as I’ve said, the simple act of plugging in the Phonak cable (with no signal, nothing connected) causes the music note to come on – not what you’d expect. What are others on the forum experiencing when they plug in the standard Phonak cable (not connected to anything) and also when a USB C to USB C cable is used to connect the Roger to a digital source like an iPhone?
Thanks WH. Routinely, my Roger has been used with digital output from an iPad using Lightning/TRS jack adapter with an A2D chip inside (as you describe), then to the Phonak cable. So in this case the Roger is getting an analog signal via its jackplug. Please take a look at CombatWombat’s latest post and my reply: his Roger is behaving as I’d expect and mine isn’t – whether it’s analog via the Phonak cable or direct digital via USB C.
My Roger works just like the description in CombatWombat post
Plugging in the phonak roger media cable causes the mic to get a music note immediately. Using the USB-toUSB cable makes it act similarly to how it acts in a dock when using an analog input.
WH
I’ll get an Apple cable, so we are comparing like with like
Recently started experiencing the issue described in the OP. Aggravating that such an expensive device is manufactured to such a low standard, but I guess not too surprising. Mine is still under warranty so I’m going to get it serviced before DIY’ing it. Has anyone gone this route to address this issue? Did you get the same device back or an updated version without this defect? I see people mentioning the V2, but it’s not clear how it differs from V1. Google suggests it’s mainly software improvements.
V2 lets you use the mic as a headset plugged into a device for calls or video meetings. When I plug in my V1, all I get is headphones.
WH