Phonak Audeo P-RT Not Pairing with IPad

Works different with Phonak Jim, I had a wee chat with Audioligist about this last week… left and right connections show for the app, only right aid shows connected to the iPhone or indeed iPad… In fact I noticed she only switched the right ear off then on for my first Bluetooth connection to my iPhone… cheers Kev :smile:

I nearly went with Oticon More a couple of years back, as I have worn many of their aids in the past, but I went for Marvels instead… I was confused myself with the Phonak set up until the Audioligist explained the set up. Cheers Kev :smile:

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Apologies Jim, it was whatever their top of the range power aid was 2 years ago, open or Opn something like that, the one that let you hear mostly everything, I decided I didn’t want to hear mostly everything, sorry for the confusion. Cheers Kev :wink:

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As far as I know Phonak still hasn’t implemented MFi. You have to pair Phonak HA the same like any other non-HA headset. You pair normal headset only once (left and right in a single step). And you find the headset and Phonak HAs only in Bluetooth-devices. Not in hearing-aid devices.

Yes, Kev’s Phonaks deliver stereo sound. Just like any other headset, too.

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Hi Dani, my Audioligist paired mine with just the right hand side aid switched off and then on. If you are pairing to the app, you have to pair both… In Bluetooth, I only see 3 connections, left and right aids for the app, and right aid is the only other connection for the actual phone, the Audioligist told me the aids only connect on one side for the phone and send audio simultaneously to the left side, apologies for the long winded explanation. Cheers Kev👍

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Hi folks, just to reiterate, via a screenshot… Upper 2 connections “Not Connected”, are for the Phonak App only, and the lower “Connected”, right hand only aid is the actual Bluetooth connection to your phone, I connect to the iPhone, for calls or streaming with 1 connection only, the right aid! Cheers Kev :grinning:
Edit; Only one connection shows in my iPad, the right hearing aid :wink:

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Perhaps Jim, they should market them as “Simple Aids, for simple folk’s” :sweat_smile: :upside_down_face: :rofl: :imp:

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Hi. First, thanks for the feedback.

However, this thread seems to have gotten off-track. To restate the issue that I’ve been trying to address:

  • This is about connecting my Phonak Audéo P-RT HA with my iPhone AND my iPad. The scope of my issue is limited to this only.

  • The Phonaks are currently paired to my iPhone. No problems there.

  • The Phonaks currently do NOT pair with my iPad.

  • Currently, my Phonaks will NOT turn off. It’s not clear if the Phonaks are defective or not.

At this point, I no longer want my Phonaks. I am returning them and keeping my Widex HA’s until some vendor comes up with a better alternative.

Again, thanks for help.

Regards,

Dan.

@dan_public: I apologize for my part in hijacking your thread. I’m deleting my offending posts, and will try not to let my love of the craic interfere with anyone else’s search for answers, in the future .

Sorry, Dan

SpudGunner,

No problem. My frustration is limited to the Phonak HAs and NOT the folks on this forum.

Best regards,

Dan.

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Thanks for letting me off the hook … between getting hearing aids that work for me, as well as an adjunct to my pain meds that works, too, I’m feeling particularly giddy these past couple of weeks… I got carried away with my buddy, @kevels55.

Good luck with getting Sonova/Unitron/Phonak to respond. I was never able to break through, myself.

Best to you …

As one last ditch effort, I Just contacted Phonak asking them for documentation on how to connect an iPhone and iPad. I’d like to see their response.

I’ll post their response here.

Dan.

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Did you try turning off the phones Bluetooth and then going through the pairing process with your iPad?
This is just to prove the iPad can pair and stream with your aids.
Once that is proved or not. Then turn your phones Bluetooth back on and see what happens.
You have great aids, just need to figure the Bluetooth.

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Raudrive,

Hi. The answer is sort of, but it’s more complex. I spent an hour today talking with Dan at Phonak tech support. I’m writing up three pages of notes about the process and constraints.

When the draft is complete, I’m posting it here and will send it to Phonak Support for review. After review and corrections, I’ll post a separate thread here for other Phonak users.

Regards,

Dan

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Hi. My iPhone an iPad now connects with my Phonaks. I wrote up a draft description of the process for review by the folks here on the forum and by Phonak tech support. The draft process post is here: DRAFT - Connecting an iPhone AND iPad With A Phonak Audéo P-RT - Hearing Aid Forum - Active Hearing Loss Community (hearingtracker.com)

I’d like to get feedback from the folks here on this draft process thread.

Thanks,

Dan.

I believe you first have to disconnect your iPhone in Bluetooth settings. Then pair the aids with the iPad. Whenever I try to use my aids with my iMac, I have to go through this process. Even after the aids are paired. Phonak only seems to be able to manage one Bluetooth device at a time. (Other programs disconnect the Bluetooth connection for the device not currently being used, Phonak does not appear to do this). That said, my connection with my iMac is unstable and I have only been able to manage a connection for a fewminutes to a maximum of 30 minutes.

Sidney,

Hi. This changed with the new Phonak Paradise HA’s. They can “…simultaneously connect to two Bluetooth devices and seamlessly alternate between the two.” These are great HA’s, and this is one of the best features.

Since there is so much confusion with this, I documented how to connect an iPhone and iPad in this thread: Connecting an iPhone AND iPad With A Phonak Audéo P-RT [Draft Guide]. Please take a look and let me know what you think.

Best regards,

Dan.

I just got Paradise P70-RT’s about a week ago. At first I thought I need to pair my iPad with the app and everything as the second device but I do not. I only pair the right one without the app and my iPad sees both as a set of headphones and easily switches to the iPad or my phone without issues. To clarify, I think of my phone as the primary device and have the aids paired to it the official way with the app and all three pairings listed in the Bluetooth settings. I only interact with my aids through the app from my phone. The iPad still shows the battery life next to the headphone image while using them. Let me know if this is helpful or you have any other questions.

Twowheeledton,

Definitely helpful.

Thanks,

Dan.