Phonak Audeo P-RT Not Pairing with IPad

dan_public · March 20, 2021, 3:48am

Thanks, I’ll give that a try.

TerryUK · March 20, 2021, 9:13am

I have the Paradise p90’s and find the bluetooth connection to my iPhone 11 is pretty good and only drops out once in a while and it’s not a problem. The connection to my iMac 2015 i5 is very good, Mac mini 2020 i5 a bit hit and miss so I added a USB bluetooth dongle to fix the issue and is nearly perfect. MacBook Air 2018 i3 is problematic and often needs to be reconnected completely! I am still very happy as I can now sound sound from these devices.

david.hendon · March 20, 2021, 11:47am

Exactly. I think you can pair to more than one device but only connect to one at a time. That’s how it is with my Resound LINX Quattros for sure.

TerryUK · March 20, 2021, 12:00pm

You can pair up to 8 with the Phonak paradise and listen to 2 at the same time. If I’m play music on my phone I can also hear the sound from my computer. If I listen to the TV using the connector I can also play and hear music from any other Bluetooth device as well so that’s pretty good.

kevels55 · March 20, 2021, 1:17pm

As far as I am aware, on your iPad like mine only one hearing aid appears to be connected, the right aid, this is normal and streaming works perfectly on my Naida P UP BTE… Apparently only this aid connects and sends audio to the left aid, I gleaned this information via my Phonak Audioligist on my last visit 6 days ago. Cheers Kev

kevels55 · March 20, 2021, 8:41pm

Hi Jim, only the right ear shows connected to my iPhone, the left and right connection are for the Phonak app. Cheers Kev

kevels55 · March 20, 2021, 9:04pm

Works different with Phonak Jim, I had a wee chat with Audioligist about this last week… left and right connections show for the app, only right aid shows connected to the iPhone or indeed iPad… In fact I noticed she only switched the right ear off then on for my first Bluetooth connection to my iPhone… cheers Kev

kevels55 · March 20, 2021, 9:28pm

I nearly went with Oticon More a couple of years back, as I have worn many of their aids in the past, but I went for Marvels instead… I was confused myself with the Phonak set up until the Audioligist explained the set up. Cheers Kev

kevels55 · March 20, 2021, 9:43pm

Apologies Jim, it was whatever their top of the range power aid was 2 years ago, open or Opn something like that, the one that let you hear mostly everything, I decided I didn’t want to hear mostly everything, sorry for the confusion. Cheers Kev

Dani · March 20, 2021, 9:52pm

As far as I know Phonak still hasn’t implemented MFi. You have to pair Phonak HA the same like any other non-HA headset. You pair normal headset only once (left and right in a single step). And you find the headset and Phonak HAs only in Bluetooth-devices. Not in hearing-aid devices.

Dani · March 20, 2021, 9:57pm

Yes, Kev’s Phonaks deliver stereo sound. Just like any other headset, too.

kevels55 · March 21, 2021, 12:44am

Hi Dani, my Audioligist paired mine with just the right hand side aid switched off and then on. If you are pairing to the app, you have to pair both… In Bluetooth, I only see 3 connections, left and right aids for the app, and right aid is the only other connection for the actual phone, the Audioligist told me the aids only connect on one side for the phone and send audio simultaneously to the left side, apologies for the long winded explanation. Cheers Kev👍

kevels55 · March 21, 2021, 6:47pm

Hi folks, just to reiterate, via a screenshot… Upper 2 connections “Not Connected”, are for the Phonak App only, and the lower “Connected”, right hand only aid is the actual Bluetooth connection to your phone, I connect to the iPhone, for calls or streaming with 1 connection only, the right aid! Cheers Kev
Edit; Only one connection shows in my iPad, the right hearing aid

kevels55 · March 21, 2021, 8:32pm

Perhaps Jim, they should market them as “Simple Aids, for simple folk’s”

dan_public · March 22, 2021, 1:25am

Hi. First, thanks for the feedback.

However, this thread seems to have gotten off-track. To restate the issue that I’ve been trying to address:

This is about connecting my Phonak Audéo P-RT HA with my iPhone AND my iPad. The scope of my issue is limited to this only.
The Phonaks are currently paired to my iPhone. No problems there.
The Phonaks currently do NOT pair with my iPad.
Currently, my Phonaks will NOT turn off. It’s not clear if the Phonaks are defective or not.

At this point, I no longer want my Phonaks. I am returning them and keeping my Widex HA’s until some vendor comes up with a better alternative.

Again, thanks for help.

Regards,

Dan.

SpudGunner · March 22, 2021, 1:30am

@dan_public: I apologize for my part in hijacking your thread. I’m deleting my offending posts, and will try not to let my love of the craic interfere with anyone else’s search for answers, in the future .

Sorry, Dan

dan_public · March 22, 2021, 2:24am

SpudGunner,

No problem. My frustration is limited to the Phonak HAs and NOT the folks on this forum.

Best regards,

Dan.

SpudGunner · March 22, 2021, 2:29am

Thanks for letting me off the hook … between getting hearing aids that work for me, as well as an adjunct to my pain meds that works, too, I’m feeling particularly giddy these past couple of weeks… I got carried away with my buddy, @kevels55.

Good luck with getting Sonova/Unitron/Phonak to respond. I was never able to break through, myself.

Best to you …

dan_public · March 22, 2021, 3:57am

As one last ditch effort, I Just contacted Phonak asking them for documentation on how to connect an iPhone and iPad. I’d like to see their response.

I’ll post their response here.

Dan.

Raudrive · March 22, 2021, 2:41pm

Did you try turning off the phones Bluetooth and then going through the pairing process with your iPad?
This is just to prove the iPad can pair and stream with your aids.
Once that is proved or not. Then turn your phones Bluetooth back on and see what happens.
You have great aids, just need to figure the Bluetooth.