Oticon MORE firmware 1.4.0 - BT issues with iOS 16

jc3dcx · November 14, 2022, 8:09pm

I experienced the disconnect, going for v1.4.1 firmware tomorrow (15.11.2022)

michael.letizia · November 15, 2022, 4:30pm

iOS just came out with 16.1.1 yesterday.
Now, will 1.4.1 work with that???
Arghhhh

cvkemp · November 15, 2022, 5:00pm

That was just a very minor bug fix for the IOS there shouldn’t be any issues with MFI.

darylm · November 15, 2022, 5:03pm

Yesterday, I received a new pair of More hearing aids and a new ConnectClip to replace the ones that were sent to Oticon. The hearing aids have 1.3.0 firmware. According to the audiologist, 1.4.1 firmware is not available in Canada yet.

This has fixed the connectivity problems with my iPhone and mostly with my laptop. However, I’ve noticed that I’m not getting any audio using Teams when I select the Headphones ConnectClip Stereo output device. It works fine if I use the Headset ConnectClip 1.1 Hands-Free AG Audio device. I will try this with my Opn S hearing aids and see if it’s the same.

Chirp · November 15, 2022, 5:55pm

@darylm FYI - My audi called this morning to set up a time for me to go in tomorrow to be upgraded to 1.4.1. I’m in Ontario

matt_herold · November 16, 2022, 1:12am

Thanks to this blog I called my Audi and asked / pushed them to get the 1.4.1 update. They were unaware of it also. They told me they had to call Oticon to obtain it, it doesn’t seem to download automatically in the Noah software (I have no idea how this normally works, I’m not an audi).
Anyway, I can confirm it does seem to be working better. Previously after using the TV streamer the iPhone would NEVER reconnect automatically, so phone calls and streaming from the iPhone were not possible unless I restarted the HA. This was beyond annoying after months of living with it.
I’m glad Oticon finally addressed it and released a fix but knowing it will now take months for the thousands of patients suffering (and I can use that word) from this annoyance to go into their Audis’ offices for the update, I can say I think they should have released a fix sooner. I also think firmware updates should be available through the iPhone or an app, this will be a huge burden on Audis and customers alike to arrange for firmware updates.

mceach8 · November 15, 2022, 11:04pm

I read somewhere that Oticon just came out with software update 1 4 1 . Is it true and if so has anyone had it installed?

cvkemp · November 15, 2022, 11:06pm

It is a fix for connectivity issues with iPhones, if you haven’t updated to 1.4.0 your aids will have to be updated to 1.4.0 then updated to 1.4.1.
I haven’t gotten my aids updated yet hopefully on the 28th of this month when I get my right ear mold and receiver replaced.

rgilbert · November 16, 2022, 3:51pm

My appointment to go from 1.4.0 to 1.4.1 is at 1:30 today. My audiologist just texted me!

Musician · November 16, 2022, 6:55pm

Thanks to this site, I learned that we are now on 1.4.1. I whipped out my NoahLink Wireless. I hadn’t used it since I updated to 1.4.0. I found out there is a NoahLink Wireless firmware update too. I updated the firmware first. No problem. I then went to the devices tab and updated to 1.4.1with no problem. I shall review it. Hopefully the BT issues with iOS 16 will be kaput.

I like D.I.Y. stuff. My Ebay More 1 person gave me the Noahlink wireless because we are now friends and he showed me basic stuff. Updating is easy and it saves me a trip to someone else to do it for me.

rgilbert · November 16, 2022, 7:21pm

Appointment at 1:30 and server went down at Oticon. Audiologist had just finished two other 1.4.0 to 1.4.1 flawlessly. Oticon did not know when server would be restored. Will get a call when I can come back for the update. ARG!!

danka · November 17, 2022, 1:41am

All the updating is done at home on your own time. No need to rush and travel to the Audi. What a wonderful world. Stay safe and healthy!

matt_herold · November 17, 2022, 7:12pm

How is all the updating done at home and on your time? This firmware update can only be done through Noahlink which I am sure 99% of Oticon users don’t have at home.

rgilbert · November 17, 2022, 8:26pm

Finally was able to get the 1.4.1 update this afternoon. Fingers Crossed.

gebomartin · November 18, 2022, 1:17am

I got the 14.1 done last week and I am so happy. I have had no issues whatsoever. I’m on iOS 16.1.1

Musician · November 18, 2022, 4:44pm

I own the NoahLink Wireless so I do it myself. Easy Peasy.

michael.letizia · November 19, 2022, 1:08pm

Well, now with iOS 16.1.1 my Mores’ won’t answer phone calls with the buttons.

Something new or just me???
Weird.

alpine1 · November 23, 2022, 1:37pm

I just TRIED to do the 1.4 to 1.41 firmware update. Left hearing aid took the update, the right bricked itself for no apparent reason!!

Careful if you’re a DIY consumer!!

e1405 · November 23, 2022, 1:56pm

@alpine1: sorry to hear that. From time to time I brick my android phones… but they have an USB port and there are many tutorials on the web to get them back alive. Those HA firmware updates over Noahlink Wireless are way too scary! I hope someone can help you.

pvc · November 23, 2022, 2:50pm

I haven’t heard of any Oticon hearing aids getting bricked since we were using a Hi Pro to apply one-half-hour-long firmware updates and something happened to interrupt that very-long update.

What model hearing aid? Try a very long (four second press) on the lower button and watch for an orange or green light on the hearing aid. Also, try placing them in the charger to watch for lights.