Thanks, Chuck, @cvkemp. I’m sorry too, because these 85dB receivers I’ve been wearing for the past 3 weeks have the correct wire length, but they don’t give me great comprehension because the HAs are fitted/tuned for 100dB receivers. Close, but no cigar!
The USVA is probably the single largest volume dispenser of Oticon HAs in the world, so you can be sure that Demant allocates a lot of resources to keeping them happy.
Our Canadian market is only 1/10 of the size, at best. My biggest issue is that it would cost very little for Oticon Canada to say "Due to higher-than-normal demand, lab turnaround times for custom moulds, electronic repairs, testing and calibration may be longer than is usually the norm. Please bear with us, and call 1-888-1234 if you require further information."
Yes, to do this would cost something, but probably just a pittance as a percentage of the grossly inflated prices we pay for top-drawer hearing instruments.
My VAC agent doesn’t get involved in stuff like this. It’s assumed that my audiologist of choice will be my advocate for the resolution of customer service issues like mine.
That’s why I’m so pleased with my audiologist - the entire staff has picked up the ball without my having to ask