Oticon More 1.4.2 firmware

Hearing Aids
#70

I agree with you that everything you’ve tried seems to point at the newer than 1.3.0 firmware being the culprit. I was only pointing out the dongle option because I notice that it’s only option you haven’t tried in case you may have one that came with your ConnectClip that you can just pop it in to try. If not, then it’s probably not worth trying, although it can be bought for around $35 from eBay if you’re desperate enough that you’re willing to try anything at this point, at least to rule yet another thing out.

Using the dongle doesn’t necessarily imply that there’s a reliability with your laptop BT, because you’ve already proven that your laptop works just fine with the ConnectClip and the OPN and OPN S. However, there might have been something buggy about the firmware in the OPN and OPN S before that required the dongle to resolve when connected to the ConnectClip as the intermediary device to the PC, but subsequent OPN and OPN S firmwares resolved the issue and made the dongle no long necessary. Perhaps the post 1.3.0 firmware broke something similar to how the OPN/S firmware was broken which the dongle fixed.

OK, ideally Oticon should have fixed it in the 1.4.2 firmware of the More, but apparently they didn’t fix it like they thought they did, specific to your situation. So it depends on how desperate you are now to blow $35 on a dongle to either rule it out or maybe hope that you get lucky, vs holding your breath for god-knows-how-long of yet another firmware for the More that may not be until another 6 month in the making. If you need this for work and you can expense the $35 dongle as a work-related item then maybe it’s a worthwhile thing to try (if anything just to rule it out).

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#71

Have your audi contact Oticon and request f/w be rolled back to 13.0 until Oticon comes up w/a fix.
I had an issue some time ago where Oticon wanted me to return my More’s to roll back the f/w, so I’m pretty sure they can do it.

#72

Okay I am curious I use my connect clip with my iPad, and More1 aids, I have had no issues with connectivity.
I just finished streaming an audiobook using my MacBook Air that is old enough that it no longer receives MacOS updates with my connect clip paired straight to the onboard Bluetooth with no disconnects. I was wanting to see if it could be something to do with laptops. My aids are on 1.4.2 I just can’t understand why some have the connectivity issues and some don’t. With the same level of firmware. I am not doubting that you have the problem, I am just curious about why some have the issues and others don’t. I asked my audiologist this last week if he had heard of the issue or seen it and he said he hadn’t.

#73

I wonder if the traditional BT has some ambiguity in their standard that’s left to interpretation, such that it may cause unreliability with one computer’s BT interpretation to implementation and not with another computer’s BT interpretation to implementation.

Obviously, Oticon talks about this on their ConnectClip’s FAQ page (see screenshot below). They’re basically saying that if you have unreliable connection between the ConnectClip and a PC, the first thing you should try is the BTD 800 USB BT dongle.

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#74

I haven’t had issues with my connect clips and never used the dongle they recommend.

#75

Me neither. And why would you or I use the dongle they recommend if we don’t have issue? But it doesn’t mean that others shouldn’t have issues nor use the dongle just because we don’t.

Obviously Oticon is foreseeing the issue for certain situations, so that’s what they recommend as the first thing to try if you have issue. They’re allowing for both scenarios here.

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#76

I’ve had a problem with my ConnectClip and an Apple iMac Pro (2017) desktop but not with several Apple MacBook Pro notebooks (2016 and 2019) - this was with OPN (1) and then OPN S 1 aids. When I was visiting my provider and asked about that she called Oticon Tech support - they suggested that many notebooks did not need the BTD 800 but many desktops had poor implementations of Bluetooth and needed the dongle to work correctly. Sure enough, no issues with the desktop when using the dongle but lots without it. Later versions of macOS have improved thing with the built-in bluetooth of the desktop (they sometimes include new firmware for the bluetooth chipset as the version numbers change) but the dongle is still best for my machine and ConnectClip.

Turns out the dongle was provided with many higher end Sennheiser bluetooth headphones/headsets - they recommend it for call centers where reliable bluetooth from computers to headsets is needed. Jabra also provides a similar dongle for their high end bluetooth devices.

Some collaborators at work found that some computers worked fine with an expensive (about $75K) portable instrument that was controlled by a Windows application using Bluetooth to communicate but other computers failed miserably. The instrument always worked when using ethernet rather than bluetooth. My guess is that some Bluetooth implementations are poorly done and buggy and it isn’t a high priority for some (many if I’m cynical) computer hardware and OS manufacturers.

My current More 1 aids seem to work OK with my desktop/dongle/connectclip combo but I typically use old closed large cup wired headphones plugged into the desktop as they help block environmental sounds (AC fan for example). They also sound a bit better than streaming to the aids and I can wear the aids with the headphones without feedback :slight_smile:

#77

I will ask the audiologist to provide a dongle for a test, just to rule it out.

#78

The firmware cannot be rolled back unless the hearing aids are sent to Oticon. It’s an option, but I will find out if they are doing another firmware rollout soon.

#79

If the laptops are actually Bluetooth certified and the connect clip is certified, they are required to follow the interoperability standard or not use the Bluetooth name.

EDiT The ConnectClip is certified, using a Qualicomm design. Here is the certification from the searchable Bluetooth database.

https://launchstudio.bluetooth.com/ListingDetails/1998

#80

Apologies I’m not as frequent as I should be in this forum. Is one symptom of the ‘ConnectClip’ issue a problem with poor audio, cutting in and out like a bad connection? I discovered my Bluetooth mouse was interfering with the streamed audio. Logitech mouse, no dongle, M1 MacBook Air and 1.3 firmware. I had to compromise by using the Mac’s trackpad when using audio. Next problem was at some stage, probably not Oticon firmware related because I was a couple of months from my 1.3 upgrade, I could only get the left aid to stream audio with ConnectClip and I gave up and bought some over-ear noise cancelling headphones for conference calls. Mouse was a Logitech so both brands in theory sticking to standards or maybe I just have a bad mouse or Clip? I’ve found the over ear with noise cancelling a great solution, as others have said it shuts out ambient noise better than muting the aids.

#81

While I don’t know the details of the hardware inside the aids what you mention makes sense.

It’s usual to buy in a chip to provide wireless services and these are subject to firmware/driver updates as are the laptops or whatever ‘the other end’.

Resetting pairings after a firmware update can’t hurt and may certainly help rather than assuming forwards and back adds compatibility is always OK (it’s far from it).

I did notice that More firmware upgrades lose the programming but retain the Bluetooth links and I will be removing them in future.

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#82

yes, i stated that in my post:

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#83

My More hearing aids are getting downgraded to 1.3.0 firmware. Hopefully it won’t take long before I get them back.

#84

After installing 1.4.1 firmware (on Nov 28, 2022) the problem of losing connection in one of the hearing aids has disappeared. I have noticed quite frequently how the new firmware recovered from a possible lost connection; specifically, I was streaming from the TV adapter, answered a phone call and then hanged up. After a short “hiccup” (which would have ended in a lost connection in one HA with 1.4.0) the audio was restored in both HAs. Happy camper!
Well, starting about 10 days ago, the problem of lost connection in one HA reappeared and I have to power cycle the HA to clear to issue. I suspect that the iOS update to 16.3 might have caused a new incompatibility.
I came back to my trusted source (hearingtracker.com forum) and found out about 1.4.2. Before updating to 1.4.2. (presumably deployed because 1.4.1 caused a high percentage of bricked aids) I have 2 questions:
• Have people with 1.4.1 experienced a resurrection of the audio connection loss problem after iOS update to 16.3?
• Has the problem gone away after installing 1.4.2 firmware (and iOS latest release 16.3.1)?

#85

I can only say I went from 1.4 to 1.4.2 and haven’t had any issues with connection or audio quality I do have the latest IOS update

#86

@cvkemp also deleted Oticon ON/Companion from iphone/ipad. I have done the same and think it improved the reliability of the connection.

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#87

Well I have found the negative of my More1 aids or maybe it is just my severe hearing loss. I am not fully enjoying my cruise due today so many foreign accents. I am having to depend on my wife to tell me the importance information. The tour guides are using microphones and speakers that causes me to have to lower the volume of my aids to the point of not understanding anything. The same is true for announcements over the ship intercoms. It is stressful and gives me headaches.

#88

I noticed a speech enhancement switch in the new Companion app. I doubt it would help much though.

#89

It is the renamed Sound Booster from the ON App. It may help a little to slightly lower the constant noise.
Sadly, without additional programs to try - such as Lecture, and/or the “useless ON or Companion App”, there is nothing cvkemp can try to help his situation. Sorry to read his disappointment on his cruise.

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