New Member trying to connect Genie 2 to Oticon More 3

[dstolarc]

Hi, I’m a New member here.
I have Genie 2 program, 2020.1 edition. I have a Noahlink Wireless and Oticon More 3 HA’s.
I can’t get the Noahlink to connect to my HA’s. I pick Detect in Genie 2 and the Noahlink light flashes green lights but says no devices detected. I tried restarting my HA and picked detect again. No connection.
Is there a Procedure I need to perform or something special I can do to connect my HA’s to the Noahlink and Genie program?
Thanks
Danford1

[pvc]

This is just a guess; #2 of 5 says; 2.- In your fitting software you will need to Select or Specify that Noahlink Wireless is to be used as your programming device. Your fitting software may be defaulting to a different programming device. So check this first.

ETA: Though, if you get blinking lights on NoahLink Wireless when you Detect that likely means that Noahlink Wireless is selected as your programming device. How are you turning your HAs off/then on? Try very-long down button press for about 6 or 8 seconds on both HAs until you see orange lights for off, and then another two very-long down button press for about 6 or 8 seconds until you see green lights.

[dstolarc]

Thanks for the help thus far. I’m having difficulty finding things…
I went to the Fitting Software Links page you provided. I only saw Genie 2021.1
Where do I get Genie 2022.1 ? Thanks

[pvc]

You can use the Genie Updater to bring it current. Genie Updater Tip; If you have problems with Genie Updater in your Windows Sys Tray being too slow or not updating, try restarting your computer. This may give Genie Updater a fresh perspective of what to do next instead of waiting.

Hearing Aid Fitting DIY School and Fitting Software

Find the Genie Updater in your Windows Sys Tray which is located on the bottom right of your computer monitor/screen; Click the up arrow in your Sys Tray to show Sys Tray overflow (if any) Right mouse-button-click the Genie Updater Updater icon Select Check for update [c1] Now, check your Genie Updater status icon against the three Genie Updater status icons that I just happened to display in the background of this screen clip. Now you should know what Genie Updater is doing (no updates, ne…

[dstolarc]

Thanks I’m doing that now. I picked check for update. It did. Now I have a pick for Cancel download which means it is downloading but when I go to the top of my screen and open the download box, nothing is there. I restarted my computer, Dell desktop, Windows 10, and still nothing being downloaded. I opened Genie and it still say 2020.1

[pvc]

It’s not that kind of download. Genie Updater will handle it in his/or-her own way. Just watch the Genie status.

[pvc]

So what is your Genie Updater status? As I said, you may have to restart your computer at some point to nudge Genie Updater to the next step.

[dstolarc]

It Works !
I waited about 1/2 hour for download then restarted my computer. In Sys tray I commanded the update. It worked, I now have 2022.1 and I connected my HA to the Genie program.
I didn’t make any changes, I exited and picked save data to program. Now I should have my audiologists data stored in my computer.
Next I figure out how to adjust my HA with Genie.
Thanks for the help, I appreciate it.

[pvc]

Just in case your iPhone volume is too low;

[tenkan]

Welcome to the forum, sure but don’t forget you’ll need the Noahlink wireless programming device as well for DIY projects.

[pvc]

Tip: Click any PVC Avatar to find DIY School.
Suggested DIY School reading;

• 02 How to Program Your Hearing Aids
• Choose Hardware-Programming Device for Oticon
• Fitting Instructions Oticon Genie2; More-Own
• Noahlink Wireless - Instructions For Use