As someone who was born deaf, I’ve found myself constantly wearing your hearing aids for the last 40 years or ~10 aids. But for the first time as I seek to buy new aids, I feel like your product is falling short and I’m forced to trial new brands…
When I finished high school, I changed from BTE to CIC for a more discrete experience. Two plus decades later I’m exploring RIC as I become less concerned about discretion – thanks society for increasingly accepting deafness and hearing aids!. I also do this in the hopes of better quality hearing as I get older (bidirectional microphones, more power) and hopefully more amazing features (streaming, recharging, and more).
Whilst the hearing quality is great, I’ve found I can no longer recommend or use the latest RIC Lumity tech purely because of battery.
Yes, it ‘technically’ lasts a full day. Yes, I don’t need to carry batteries anymore with the convenience of home charging.
But life happens.
Put simply - 16-18 hours isn’t enough battery life. In addition to constant reminders each evening of low battery adding stress to the day, what about these scenarios?
- Busy work day with calls late at night with international teams
- Child breaks a bone and is in hospital getting x-rays and a cast until 3am
- Power outage overnight that potentially lasts a few days
- Having a good time with friends at dinner and we decide to go out afterwards for an unplanned outing. Heck, even if I planned the outing what happens if I meet someone and stay over at theirs instead?
And don’t get me started on the eventual 5-10% battery decay one would likely experience of the six year product life.
All of these have happened to me during my life and your battery life, even when not using power hungry features like Bluetooth, does not cut it.
My audiologist says the simple workaround is to charge throughout the day. Suddenly I need two power banks on an already expensive investment and a daily mandated experience of no hearing for 20-30min – oh joy….
I feel like these products are becoming exclusively designed for first time wearers who are mostly older people who need less power and don’t take advantage of any power hungry features. But what about your loyal customer base? Please don’t leave us behind as we rely on your products.
In short, 16-20 hours rechargeable battery life just doesn’t cut it. Yes it works for me 90-95% of the time but it’s the last 5-10% that surprise and delights people. IMO you need 30 hours minimum with 40-50 as ideal. Yes we don’t use the majority of it but at $7,000 for a pair of cutting edge aids we expect our aids to support our life and not a constant drag on our disability.
I do hope future product updates will take this into consideration as you do have an amazing reputation and I hope this isn’t the start of a trend which will turn away customers.
A wannabe loyal customer
EDIT Nov 21 2023
I’ve created a X post which I encourage you to like and reshare. Hopefully get someone’s attention