Wanted to provide everyone an update to this post I made in Nov 2023 as it received a lot of traction (top post in last year on this forum, 8.2k+ views, 740+ likes, etc.) Upfront, I wanted to THANK EVERYONE for being so active with my previous post. – I really do think it made a difference.
Previous post - Dear Phonak, your Lumity battery isn’t good enough
After flagging on Twitter, I was contacted by a senior US Phonak representative (Head of their department). I appreciated the discussion, and everything was fair and candid. On this call I confirmed:
- The post has been forwarded and discussed internally including with product leaders at Sonova (Phonak’s parent company) in Switzerland
- The feedback has been taken under review for long term product updates but in the short term, their release schedule remains unchanged. This makes sense to me as the short term product roadmap is locked in. In my mind, if this were Apple instead, we’re not impacting this year’s iPhone 16 release model but potentially those in the future as more flexibility is introduced into the product roadmap and development
Overall, I call this a win.
I’ve expressed my willingness to be contacted by anyone in the organization and provide product feedback as needed based on my personal experience.
Will continue to advocate as best I can and appreciate everyone’s support!