Hello newbe here. Having handshake issue with my Hi-pro usb and Phonak target. My equipment is described below. Hi-pro connected via USB port, powered up, self test passes using hi-pro configuration software. Connect CS44 cables to hearing aids from hi-pro, hearing aids are powered up and working. Start Phonak software, click connect button and the “com” light flashes and also the lights beside each cable connection flash few times, after few moments screen pops up with message “detect was not successful”. I’m hoping something simple, appreciate your time and help!
Equipment:
Desktop
Lenovo
Windows 10 Home
AMD A8-7600 Radeon
8GB Ram
64 Bit processor
HI-PRO USB
Firmware 3.00
Com 3
Self Test Pass
Power Light On
CS44 Cables
Phonak Ambra MicroM