I have been using the Audeo Marvels for a few months now. The initial pair of hearing aids were sent back to Phonak after I noted that there was a crackling noise during bluetooth phone calls. On both sides of the call - crackling would only happen when either party spoke. Sometimes the crackling would be so loud, it would be impossible for either side to understand what was being said.
So I now have a “refurbished” pair of the same and unfortunately, the issue is still present. I have tried pairing with different phones (Android and IOS) and no luck.
There’s no crackling during streaming.
Any idea of what could be wrong?