your hearing aids should boost your hearing up in to the area that you can here most of speech. I also have issue with soft spoken people, and any one that english isn’t there native language. You may need to have a few more adjustments to help you more.
What I do is keep a journal of what sounds good and what isn’t sounding right.
I write down everything I can think of that could help my Audi set my aids up to help me understand speech. I just had my hearing test yesterday, and I had emailed my notes to my Audi a couple of weeks ago. My Audi used the notes to customize the hearing test, then he made a few minor adjustments to my aids. Then we discussed what aids I am going to get in about 3 weeks. The aids I have now are really the best I have ever had but they cannot be fully adjusted to my target prescription, so I am getting new aids. What I have now is Oticon OPN1 ITE aids, and I am going to Oticon OPNS1-MiniRite-R aids with custom ear molds.
I am a Veteran and I get my aids from the VA and the system as really been great to me. My hearing loss is due to my Navy service.