In June 2023 I got a Nucleus 8 (N8#1) Cochlear implant for my right ear. I want to use my Google Pixel 6a phone, with Consumer Cellular provider (AT&T network) to stream my radio, audio books, and music directly into the N8. When I try to do this, the audio is clear for about 10 minutes then it becomes garbled, then static-y, then cuts out, then after a few seconds starts again. I have talked (for hours) to Cochlear device specialist, Consumer Cellular, and Google about this problem. Everyone says its not their problem. Finally Cochlear sent me a refurbished (?) N8 (N8#2). I tried that N8#2 and the results were the same (except the tv streamer didn’t work).
I have tested this in as many ways as I can think of:
using N8#1 with the phone = problem
using N8#2 with phone = problem
using Phonak hearing aid with the phone = no problem
using N8#1 with the iPad = no problem
using hearing aid with iPad = no problem
I strongly believe that the problem is with my phone and/or my cellular provider. Both of those folks have told me its not their problem. A diagnostic was run on the phone hardware - which checked out fine. I live in Kennebunkport Maine which is basically rural, with lots of trees and not many cell towers. The problem feels a lot like buffering that you sometimes see when streaming a movie but I don’t know how to translate that into a phone.
Has anyone had this experience? Any suggestions about where to look or what to do next? All help appreciated