Thanks for your suggestion about creating a ‘normal’ function in the app. I also upgraded from the Jabra EP 20s to the 30s and I still don’t have a clue how the app really works. I’m fortunate because I have an iPhone 13 and I can control the hearing aids through the Apple hearing device software on the iPhone. The Jabra Pro App’s documentation absolutely is worthless. And worse is their telephone help. It’s absolutely helpless. Their technical support folks know absolutely nothing.
For example, does the DNN chip in the hearing aids work when the, “Hear in Noise”, function is selected? According to Jabra’s technical help the answer is yes. However, that’s only true if your Costco hearing aid specialist has gone into the SmartFit software and selected, “Intelligent Focus”. When I upgraded to the EP 30s my hearing aid specialist just used the settings that she used for the EP 20s in my app. This ment that I wasn’t getting any benefit from GN’s Deep Neural Network AI function. That’s the major difference between the EP 20 and EP 30 models.
I discovered that the DNN function really works, if “Intelligent Focus” has been setup, when I forgot to switch back from, “Hear in Noise”, on the app, after leaving the noisy restaurant where I had gone for lunch. I have been wearing the Jabra hearing aids since December 2024 and never received the battery low chimes. However, after leaving the app in the,
”Hear in Noise”, function, at about ten thirty that night I received the aural warning that my hearing aid batteries were getting low on power. The app confirmed that I was running low on charge for the first time in over seven months. That’s one downside of the DNN AI noise reduction function, is using up the reserve battery capacity faster than normal. Now, as soon as I leave any place where I have selected, “Hear in Noise”, I go right back to the, “All Around” function.
I sent an email to my Costco hearing aid specialist, informing her of both the difference in settings in her SmartFit software causing the me the result of not going back manually from, “Hear in Noise”, to the, “All Around”, function. The result is that your battery capacity is greatly reduced.
Costco is the U.S. second largest supplier of hearing aids, a tremendous amount of them probably are made by Jabra, and the company fails to train their Costco’s hearing aid specialists in using the SmartFit software correctly for their newest model hearing aid. Also, they need to upgrade both their customer service representatives with current and correct information, and completely rewrite the documentation on their app. I only discovered this entire issue from reading posts and posting my perceptions in his forum. Otherwise, I would have never discovered the benefits of the EP 30s over the previous EP 20s.