I have new phonak marvel m90 hearing aids. I’m trying to use the phonak tv connector to stream directly into my hearing aids. This connector worked with my previous phonak hearing aids and I was told this old tv connector would work with my new hearing aids. I use the optical audio out cable to connect the tv connector to my vizio tv which does not have a headphone jack. I stream programs (netflix, hulu etc.) through roku. When I plug in the tv connector the signal is no longer fast(?) enough to stream the program – lots of buffering and finally no signal. My audiologist called phonak and they said there was no way this was a problem with the hearing aids and/or the tv connector. There are times when the tv connector works – sometimes for most of the day and other times for only five minutes. There are so many pieces to this problem - hearing aids, tv connector, roku device, tv, internet service (spectrum, 100 mpbs as measured on my computer)…
Can anyone suggest a solution for this problem? Should I invest in a new style tv connector? Are there other devices I could use to stream directly into my hearing aids?