For the past 2½ days, I’ve been getting the following error message on my iPhone 11 in the Thrive app:
“An unexpected error has occurred. Please restart Thrive to use the full functionality of the app.” followed by “OK.” I can press OK and continue using most of the app, like TV streaming; but when I go to Device Settings, just about everything on the right side of the screen has a continuous turning circle that never stops.
I’ve restarted the app, deleted and reinstalled the app, restarted the iPhone–all multiple times and nothing works. I’ve also been talking to Starkey tech support for 2 days and sending them Feedback logs, and they can’t solve the problem or don’t know what the problem is.
Is anyone else experiencing this problem? I need to know, for myself and Starkey, if I’m the only one with this problem