after further research I have found that these are not locked, it is just that the Genie software can not see them until the genie module in Genie is switched on.
the module in Genie is switched on by adding a 4 digit code alpha numeric for the synergy product family.
This is added in preferences / edit preferences / customise software / add and remove instruments.
The only problem is finding out what the synergy device family code is, I have not been able to find that so far.
I do know that trying random codes in Genie brings in a temporary protection lockout to stop us guessing and possibly finding the code by trial and error.
A failed attempt brings up a red message letting you know the code is wrong, a correct code brings up a green message telling you the device type for the correct code entered is now available in Genie