I just received my new Rexton Reach RICs.
Very disappointed to find that these were designed for iphones. When making or taking calls you have to talk into your phone! What garbage.
Also tested the music audio quality. Phonak is hugely better. The music has a much better presence than Rexton. I can’t believe I spent good money on these.
Let me know if anyone has a solution to the android problem. You would think technology would get better after 5 years. Not worse.
Welcome to the forum, hey the Rexton are rebranded Signia models, you haven’t brought “garbage” they are just as good as any others, now the first thing to look at is your Bluetooth settings on your android device, you need to pair them there, have you tried the App? You do have ASHA to begin with, LE audio is coming soon for your Rexton so you’ll be able to use them “hands free” it’s a bit of a gimmick anyway, as using the microphone on any HAs because they pick up all the environmental noise around you, so only any good in a quiet place, I always use what the phone and HAs were designed for, you shouldn’t base your decision on whether the HAs are any good at “hands free”
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Huh?
Post must be at least 20…
I completely agree with Tenkan’s perspective. Currently, I am using the KS9.0 connected to an Android phone. However, during hands-free phone calls, the hearing aid’s microphone does not pick up sound as well as the phone’s internal microphone. Even in quiet environments, the person on the other end often has trouble hearing me, which makes me anxious whenever I receive a call.
I’ve researched many solutions, but PHONAK has not been able to provide any effective solutions. If phone calls are an important part of your daily life, the hands-free functionality of PHONAK hearing aids is a significant drawback.
by the way, I would like to ask for advice from everyone:
1.When using ASHA, can we choose to use the phone’s microphone for speaking and the hearing aid for listening during phone calls?
2.With the future LE Audio technology, will it be possible to use the phone’s microphone for speaking and the hearing aid for listening during phone calls?
I can no longer trust the hearing aid’s microphone for hands-free calls, as even the cheapest built-in phone microphone performs much better in any situation compared to the expensive hearing aid microphone!
thanks for everybody!!!
Jack
Each to their own. I’m retired and don’t make or receive phone calls in environments where background noises are a problem. I love the way the aids handle phone calls and have never had a problem with it. The fact Costco doesn’t have anything that would handle phone calls with my inexpensive Android phone as easily is a major disappointment as the 9s are getting older and I worry about them. I don’t want an iphone. Really, really don’t want some kind of intermediate device for phone calls. Had that before and don’t want it again. If $$ no problem, I’d get Phonaks, but it is.
Edited to add: I have KS9s. Thought that was at the beginning of my post to start with.
Yes you can, as for LE Audio letting you do this, I would think you’ll still have the choice in android phone to switch between whichever microphone you want to use for a call.
Yes I agree this is not a problem in a situation like this, and yes nobody should have to get an iPhone (god forbid) or another device to do this, it’s a pity that LE Audio hasn’t been easily available and implemented as I’d thought it would have, seems we’ll need to wait for next years “new” releases from the manufacturers.
Maybe the Rexton Smart Mic will work on the Reach. They are a clip on mic that will give you hands free. They cost about $250. This is a common solution for Android users who need hands free… Particularly ex Phonak users who are accustomed to hands free. I wish you the best with your new hearing aids. They are getting good reviews.
I have the Reach and an iPhone when on phone calls the HA microphone is so sensitive I can be heard chewing gum by the other person, they can hear too much around me I prefer to use the phone mic. So far the Reach are much better than my ks 10’s
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I feel kind of stupid when reading these complaints. I recently moved from my KS9s to my Rexton Reach/s and I don’t notice much different on phone calls. Is it because I never held my Pixel phone up to my ear on phone calls even with my KS9s? I always held my phone into my hand and never have tried placing it on my ear. To me it feels natural to look at the phone when talking to people. Maybe because some of my calls come from grandchildren who like to use video? What am I missing by switching to the Reaches?
My only problem is with people - especially women - talking too fast on business calls and I have to repeatedly tell them to slow down because I’m in my 80s.
The only time I ever held my phone up to my ear was before I got hearing aids - about 20 years ago.
LE audio is now available on the Reach after a firmware update, that will give you full 2 way phone audio on Android
Yes, LE Audio is available, but you need a phone that has LE Audio to use it.
Right now we know the Samsung 23 and 24 phones and the Google Pixel 7 through 8 work. I believe Samsung has a couple more phones that work as well.
I have Samsung Galaxy S23, and drove 1.5 hours to my Costco to get the firmware update last Sunday. I found out that Costco doesn’t have it yet. Next time I’ll be sure to specifically confirm the setup software has been updated before making my next appointment!
Thats odd. I got mine last Sunday and they had the update available. The quality of calls on the Android phone I use (Fold 5) isnt great, but I do get handsfree calling now.
Not fair–Darn! I don’t get it. He said that if there was an update it would automatically start when he connected my hearing aids. He said there was no update yet.
No you’d get a pop up advising there’s one available, it won’t start automatically, it needs to be manually done, you go through a few steps before hand.
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Whatever the process, I would think that my hearing rep would know. There was nothing there…
Anyone else able to update their Rexton Reach software?
I am scheduled to be fitted with a Rexton Reach in a couple weeks. My phone is Samsung Galaxy S9, so much older than the mentioned S23 and S24 but my search today indicates it’s not just ASHA compliant but supports LE Audio.
Edit: Oddly I see this, which seems contradictory:
Yes, the Samsung Galaxy S9 is compatible with Bluetooth Low Energy (LE) Audio:
- Bluetooth version: The Galaxy S9 has Bluetooth 5.0, which supports LE up to 2 Mbit/s.
- LE Audio: LE Audio requires Bluetooth Core Specification version 5.2 or later.
That’s wonderful! I’m so glad to hear that!
What Bluetooth version is on that old phone? you need 5.3 for LE Audio and Auracast.
Evidently my Samsung Galaxy S9’s BT version is 5.0. Searching I’m getting info that I can’t update that. So, why when I search if S9 is LE Audio compliant it says “yes?”