My rechargeable Quattros are 4 years old, out of warranty. Both lithium ion batteries were replaced after about 2 years, when one of them started giving me the low battery chimes after about 10 hrs of wearing. Now one of them is giving me the same chimes again after about 12 hrs. Until recently, I’d wear them for 16 hrs without running the batteries down.
So, what say you? My audiologist (and Resound) say that to replace both batteries with a 6 month warranty on everything will cost me $500. To replace both with a 12 month warranty will be $750. (Half that if I only replace one). I was incensed: “I don’t need a new warranty, I just need new batteries!!” Resound customer service says that the batteries are an integrated part of the electronics. They say when I get the aids back EVERYTHING will be new, except for the cases.
I’m going to believe that nobody’s fibbing and the electronics will be new. Does this strike you as a raw deal…as I first thought…or a good one? I was also curious if this is typical of post-warranty battery replacements from a manufacturer.