I emailed ReSound in respect of the fact I have only recently bought my current generation Linx 961’s and now the Linx2 is about to be released. Per my previous post, I wanted to know if there will be an upgrade program in place - either very heavily subsidized or free, given the fact I just shelled out NZD$9000 less than 6 months ago for the 961’s. They have not replied after 3 days.
So I then called the NZ ReSound office and spoke with them and asked the same questions. I was told by their Marketing guy (who apparently spoke to his Marketing people at HQ) that the Linx2 will be released in NZ on 11 April and when it is released it will be up to the individual resellers to decide what - if anything - they will offer to existing Linx customers. Not good enough I’m afraid. I’ve worked for lots of companies where we have always offered free or heavily discounted upgrades for the latest model to customers who have recently purchased the then current model. I’m pretty pissed with the response and I’ll be damned if I’m going to part with ANOTHER $9000 (if I had that much money…).
Can someone who is high up the food chain at ReSound please offer their comments? I have not been wearing my HA’s for the last 3 months due to the fact I am very frustrated with not being able to hear people to the side of me nor in noisy environments. I’m fully aware this is an ongoing process but it is taking up too much of my time going back and forth to the audi for adjustments and then waiting 2 weeks before I can see her again. I know I would probably be going thru the same thing had I selected another model/brand.
Based on the little I know about the Linx2 it seems it will help me - especially with the sound focus feature in the new version of the Smart App (BTW the new version of the Smart App is available now for those who don’t know :p).
On another note, Apple is rumored to be releasing iOS 8.2 on Monday (US time) which promises to resolve issues with BT, calendars, and numerous other things. The changelog is here: http://bgr.com/2015/03/05/ios-8-2-release-download-change-log-notes/
Under ‘Stability Enhancements’ it mentions connectivity with Made for iPhone HA is improved, and under ‘Bug Fixes’ it fixes a BT calling issue where no audio is heard until the call is answered. The new Smart App also promise faster connection time between the HA and the iPhone but I haven’t tested this as yet. Has anyone else had the opportunity?
Cheers,
Richard