Hi all,
I wanted to post an update on my experience with the Audeo S Smart IX’s. I had my first followup visit with my audiologist last week. Wish I could say everything went swimmingly, but I know this forum needs to be about all experiences - both positive and (in my case) frustrating.
I met with my Audiologist with three major priorities:
- Address intermittent feedback on my right side
- Adjust the sound to be fuller/richer vs. too “trebly” to my liking
- Make adjustments to the iCom to improve activation delay and music streaming.
The first issue was addressed relatively easily. We moved from the open tip to the new torpedo tip which I already had in my left ear. I found that I liked the torpedo tip a lot on the left - it gave me better sound with very minimal occlusion. We added it to the right, and reran the setup tests. It gave much better “headroom” for us to avoid feedback.
From there, we started working on the second issue - fuller, richer sound. I had noticed that my own voice sounded very “crispy” - an overprocessed “edge” as I would speak in the auto program (the music program was much better – potentially because we had removed a lot of the processing). The audiologist started making adjustments. We got his voice to sound really good but had a lot of difficulty isolating the issue with mine. As he would try to remove the trebly sound, things would get muffled. As he tried to fix that, we’d go back to overprocessed “crispness”.
I had been reading this forum a lot and knew that all the tweaking might be causing its own issues. We even started over. Running the tests from scratch and making no tweaks, but I wasn’t happy with the initial sound profile. Still very pitched to the highs and “overprocessed” for my liking.
We had to end the session at that point – both of us feeling a bit frustrated - knowing that we had sophisticated instruments and a sophisticated program but not feeling we were able to get them where we wanted. We ended up reverting to the program I had walked in with just to get me on my way with something that was working pretty well for me.
We didn’t even get to focus on things like iCom, where I was also looking for some tweaks to improve music-listening.
Today, we have a followup session. The audiologist has allocated a lot of extra time for me (he’s great by the way – really focused on trying to make sure things work well for me and a good listener as I try and describe what I’m hearing and where I would like the sound to go). He will call Phonak tech support if we get into issues again. Didn’t think we needed the rep with us at this point but offered to call them in for my next session if needed.
I do think one of the major issues here in the U.S. at least is that Phonak has released the HAs and Target software without doing training. As I understand it, they are trying to fly under the radar of the FDA by not being overt about launching and Marketing the Spice line here (its not even on their US website). This is related to the issues Widex is experiencing with their Clear 440 wireless product. Phonak’s application for the Spice didn’t delve too deep into its wireless capabilities. Widex’s did, and the FDA is now asking all sorts of questions (radiation emittance, interference with other frequencies). They have not approved Widex to release its product in the U.S. even though they had approved nearly identical products from Phonak and Oticon based on the applications these two companies had submitted (focused primarily on their hearing aid capabilities vs. wireless)
I’m glad that Phonak is able to get their product out, but the government scrutiny is making everyone concerned that they could stop sales of all wireless products (which no one wants to happen). All the players met with FDA in December to try and get things going. The meeting was supposedly positive. Widex was hopeful they would get the approval to release the Clear 440 here in January. Last I heard, though, this was not looking likely to happen. . .
Here’s hoping my session today goes well. Any thoughts or input would be welcomed.
Chris