New here. I’ve never needed to access a forum to figure out hearing aids. I’m fairly technically savvy (younger ish) so I have some resound linx^2 (model just before quattro). They’re sick, work beautifully. My mom has 10 year old aids. I convinced her to upgrade, we got her on the quattro BTE (really bummed they’re not rechargeable) but she had a terrible time trying to hear voices and high pitched tones. Audiologist decided to switch it for the newest Phonak BTE.
So the phonak BTE is alright. I like the app, its not MFI but still seems to work alright. Here’s my issue, my mom is not very technical but I’m helping her through it. We cannot figure out the Bluetooth phone calling. Every time she gets or makes a call it jacks the sound up on the aids and you can hear everything under the sun including yourself! Sounds like the caller is in a tin can, the person on the other end sounds good through the aids. We need to figure out how to adjust the microphones during the call or save a new preset. I’m rather frustrated though because the app disconnects from the aids every time we make a call so I can’t adjust the settings! And since it’s not MFi I have no other way to access the settings in the aids. Anyone else have this issue??
FOR THOSE WHO HATE READING: Phonak Bluetooth BTE aids during a phone call jacks the noise way up and makes the caller sound like their talking in a tin can and “echoey”. During the call the app loses signal to the aids so I can’t adjust any settings. Anyone figure this out?