Hoping someone can offer suggestions. I have the M90-RT BTE hearing aids and can’t hear at all on my office telephone Avaya 1230IP. The goal was to be able to hear the office phone through both of my hearing aids. I initially purchased the ClearSounds M22 Pons phone amplifier and neckloop. I couldn’t hear at all with it. There was horrible echo on both ends and static everywhere. They let me return the device and sent a ClearSounds QH2 hub and amplifier. However, I can’t connect hearing aids to the hub. I’ve spoken with Phonak Support which was unable to help. I’m willing to buy a new office phone or any device I need but I have no idea what I can purchase to allow me to hear through my hearing aids. Wondering if anyone has any advice? Thank you in advance. Michelle
It is easier if the phone has a headset port. Then you need a Plantronics MDA200, with a 2714-01 dongle. You also need the correct EHS cable for your phone model. I used this setup for several years, on every phone call and every Webex meeting (not with a Marvel, obviously). The hearing aid pairs with the dongle.
You can also connect your computer to the MDA200 at the same time.
Michelle,
I have no experience with Avaya or Phonak. I use Oticon OPN S 1 hearing aids.
In my case at work, my original VOIP phone from Cisco was replaced by a higher level and newer version that includes Bluetooth for connection to a Bluetooth headset. I have connected my Oticon hearing aids to it using the Oticon ConnectClip that can also connect my hearing aids to a computer. Oticon OPN hearing aids use MFI to connect to my iPhone but they don’t connect directly to standard Bluetooth like that in my Cisco 8851 office phone. With this setup I can hear well but the other end, especially on conference calls, finds that the ConnectClip picks up lots of room ambient noise (noisy AC fans, etc) so I try to mute the “headset” microphone using the phone when I’m not speaking.
You might try to find out if there is a more capable phone with Bluetooth that would work with your office VOIP software system. Your Marvel’s would probably connect directly to a Bluetooth capable phone as a “headset” but I obviously do not know that.
Don’s suggestion of Plantronic devices has been used by others in my department at the University where I work. Direct connection of your Marvels as a headset might work as well (if the phone had decent Bluetooth support) as using the Plantronic solution but that is only a guess.
In the case of Cisco VOIP phones, the 8851 has a better audio system and support for a newer, wider bandwidth audio codec as compared to older versions. Depending on the VOIP hardware/software system at your workplace, a newer and more capable VOIP phone with Bluetooth might (emphasis on might) work better for you in normal phone mode than your existing one for similar reasons.