Phonak introduces Marvel platform and Audéo M hearing aids



Got my Marvels yesterday afternoon.

My audi seemed just as excited as I was. As he was working through the software, he kept saying things like “wow! Look at that!”, and “Oh, that’s neat!” He’s a Starkey guy, and at one point he said that these were better than Starkey, but then caught himself and walked it back. :joy:

They came in two cases, one for each aid, which was interesting. Each case with a brush in the lid. I can see now what @Neville was saying about the wax guards. The wheel is kind of difficult to turn. Fortunately, I’m assuming this won’t be needed very often. They also came with two sticky backed wire holders. He had no idea what they were for, but gave them to me anyway. I said maybe your supposed to hang the aids on the wall at night. He said to display them over the mantle. :smile:

He seemed really fascinated with the domes:


He gave me a set of smaller and larger domes just in case.

I’ve already removed the concha locks, they weren’t really working out, and the right one kept popping out of my ear. I’m assuming I’m going to need molds, but I wanted to give these a chance.

Bluetooth pairing was not entirely intuitive, but worked out okay. I did a standard bluetooth pairing procedure with the right aid, which worked perfectly. Then opened the app, and went into pairing mode and nothing happened. Then we opened and closed the battery, and that did the trick. There’s not a whole lot to the app. You can select programs, but for now all I have is Autosense, and you can adjust the volume. There is an option to adjust the volume for each aid individually, so you could turn one all the way up and the other all the way down.

My wife went out to the lobby and called me. I could hear her just fine, and she said she could hear me better than she could with the Siemens.

Then he told me to play some music. When I started my music app I kind of jumped and said “Ooh! That sounds horrible!” He was very disappointed to hear that. We didn’t have much time, but he wanted me to play with the equalizer in my music app, and he is going to do some research to see if we can improve that. It sounded like a 70’s transistor radio.

My wife and I then went to Walmart. She went over to the clothing department and I went to hardware. When she was ready to meet me she called me. On my end she was breaking up a lot, but I think that was the reception inside the store. She said she was surprised how much background noise she could hear. That doesn’t really surprise me, considering the microphones are now in my ears rather than under my shirt. But she did say that she could hear me fine.

The true test will come when I go back to work tomorrow. I work in a very noisy environment, surrounded by hundreds of machines with cooling fans in them, so I’m interested to see how the noise suppression works. I will be calling her at lunch break (quiet place), and then during my drive home. I am interested in how the phone call will go with the road noise.

In normal usage the aids seem fine. My wife is currently listening to The Logical Song by Supertramp through her phone’s speaker and I’m actually a little surprised at how well it sounds. We listened to Trans Siberian Orchestra on CD in the car last night, and while I don’t have @Mark_Chambers ear for music, I enjoyed how it sounded. I had trouble hearing the cashier at Whole Foods, but that may have been selective hearing.:roll_eyes:

I was getting notifications from my phone in my ears, and what a huge difference from the Siemens! With the Siemens, when I got a notification, they would beep four times to let me know they were in bluetooth mode, play the notification (which in many cases was already over, so there would be silence), then beep once to say it was in normal mode. That got so annoying that I turned off the media streaming. If I wanted to play music I would turn the streaming back on, then turn it off when I was done. I eventually got a smart watch and get my notifications that way.

With the Marvels, I suddenly notice a subtle mute to the world around me, hear the notification, then the real world gently turns back up again. There’s no shock factor to it, no annoying beeps, and the outside volume remains at a level where the notification doesn’t really interfere with whatever is going on. I like getting my notifications on my watch, but this was so pleasant that I’m tempted to leave it on.

Things sound a little brighter than they did before, but as far as I can tell everything sounds “normal.” My own voice is the biggest difference actually, probably because of those domes versus my old molds.

My wires are too long. He said he feels like Phonak’s wires run on the long side and will order me a new set. Once I decide If I’m keeping the aids, he’ll change them to black for me.

He implied that these cost more than the Starkey Muse that I trialed, but said he wasn’t going to charge me any more because this is a fantastic learning experience for him. I feel hearing aid pricing is a lot of flim flam anyway, like buying a car, so whatever.

Right now I’m mostly pleased. I’ll report more once I’ve worn them at work for a while.


Excellent explanation, thanks for sharing the video!


I knew I’d forget something.

REM. He didn’t do it. Instead, the software did it. It played a series of tones into my ear, and measured the feedback, supposedly using that to “profile” my ear canal. You could see minor adjustments made on the screen after the test.


Thanks for sharing. It’s been very helpful.


It’s always good to have an outside observer.

My wife just pointed out to me that with both my Siemens 3 years ago, and the Starkeys I just trialed, when we left the audi’s office, we didn’t get to the first traffic light before I started complaining about something being not quite right, and later adjustments would need to be made. She was acutely aware that this did not happen this time. We left the office and went shopping, and life went on normally.


Sometimes they are too long causing the very end to not seat in your concha, and then they pop out.

When that happens you just cut then end off to make them shorter.


Thanks, if I have trouble with the domes backing out, I’ll give that a try.


Interested in hearing more about whether you can get music to sound good. Music is great on my Siemens Nx’s, but it required a bunch of modifications in Connexx.


Thanks for the info Blue Crab. I am going to be fitted for the Marvels on Thursday morning. I have never worn hearing aids so I am somewhat nervous about how it will go. My hearing loss on the latest report indicates:
Right Ear - Normal hearing sensitivity at 250-1000Hz, sloping to a mild-moderate sensorineural hearing loss at 1500-8000Hz.
Left Ear - Normal hearing sensitivity at 250-2000Hz, sloping to a mild-moderate sensorineural hearing loss at 3000-8000Hz.
My wife complains I have the TV too loud and I have issues when we go out to dinner with other couples. Because I am left handed I always grab the left corner of the table so as not to interfere when using my fork with right handed people, but my right ear is then to the group and that is the ear that has the biggest hearing problem. So often with the background noise I don’t quite understand what is being said even from the person directly on my right and I just nod my head but it is annoying to me. I’m hoping the Marvels will handle this situation or maybe down the road I will get the Roger-Direct Pen.
Anyway, I’ve watched most of Dr. Cliff Olsen’s videos and I like to have the latest tech so I’ve pretty much narrowed it down to either the Marvels or perhaps the Resound Quattros. Resound claims the highest Input Dynamic Range at 116db but somewhere I think I saw the Marvels have up to 118db?? Is this correct?
Also, Resound claims the ability to adjust up to 9.6Khz but I haven’t been able to find out what the comparable number is for the Marvels, and I don’t know how important this specific item is??


Me too, also a lefty. But I’m conflicted because I want to take a middle seat to hear better, and because I just like being in the middle of everything. :grin:


REM and Feedback test er two different test. I guess it was feed-back test that was done, and what you observed was that the program adjusted the gain curve down, where feed-back was “discovered”.

For those who want to “digg” deeper into it, here are links to



There is also a video that she show and explains REM measurement.


I have used 3 different ha’s with streaming. The Marvels (M90) have the best streaming quality of the 3. Hands down.


That’s like Marvel’s are better than brands A and B… like you find in whitepapers for lots of HA’s. Better to say what brands/models you’re comparing the Marvel’s to.


So should I still have REM done? Right now I’m feeling like this is the best fitting I’ve had so far. I’ve only ever had 3 of course, but still, this seemed pretty spot-on.


Have you seen this description of REM/Real Ear Measurement vs First Fit?


Well, I watched the video, and that is everything I know about REM. I guess what I don’t know anything about is the Feedback Test. He said something about this test correcting for ear canal shape, so I assumed this was some sort of new REM test.


Most (maybe all?) fitting software has a Feedback Test. I never use it unless there is a feedback/squeal problem that needs to be addressed.

The Feedback Test (done in a quiet environment) will make some buzzing/gurgling noises inside your ears and based on measurements taken during this noise, the fitting software will reduce the amount of gain in some frequencies in order to partially or completely eliminate the feedback/squeal problem.

If you don’t have a feedback/squeal problem I don’t see any benefit for running the Feedback Test.


It was acually a series of tones, almost like someone dialing a phone. I have an appointment on Monday, I’ll be sure to ask about REM. I was pretty sure he did it with the Starkeys I trialed, but maybe it wasn’t on the first appointment.

There’s a good chance he was just having fun with the software. :smile:


What kind of domes do you use? Do you get reasonable bass/midrange response? Thanks!


It’s important to run the feedback test for the marvels, as it is also measuring venting and making some adjustments from that that are important for how you sound to the guy on the other side of the phone.

Weird that music sounds bad to you. It has also been my experience that the streaming quality of these is the best of anything so far. That being said, when Phonak had us do a pepsi challenge for HA audio streaming almost everyone picked Phonak but one of my coworkers picked “other brand B” consistently. It was something about how she preferred music to sound, but I can’t remember whether it was more or less sharp now.

In the fittings that I have done so far, first fit has been further below REM targets than the Belongs/Ventures were.