My hearing aids are about two years old. They are behind the ear with a closed inner ear piece (a mold?)
The removal tool - the small plastic piece with a little ball at the end - that helps me remove the aid has broken clean off! You can’t even feel where it used to be!
This happened to me before with my original (about five year old) set - my current ones are Phonax Audeo B, the others were also Phonax.
Is it true they will have to replace the entire mold - I was quoted a $1000 amount to do so - just so I can have the little piece back?? I don’t want to be removing it by pulling on the tubing that connects the receiver (behind my ear) to the inner closed mold sitting in my ear canal.
This totally sucks! Has this happened to anyone else, and if it has happened to you, how did you solve it?