Hi everyone. I am 58 and have had progressively worsening hearing loss over the last 10 or more years. I am told it is congenital. I recently inherited this pair of hearing aids…my first experience. Went to the audiologist, had a test, and had the things tuned for me. Downloaded the myPhonak app to my Samsung Galaxy S8.
I have read through some threads here but am mostly lost in the techno-speak. I simply want to wear them, hear better and forget they are there. I don’t have the bandwidth to become an expert on hearing aids. I have enough on my plate.
Anyhow, one issue came up. The left unit would produce some white noise, seemingly like over amplification, and it would come and go on a disturbingly regular basis. After a week it occurred to me that it might be related to the phone. I turned the bluetooth connection to the hearing aids off and, viola, problem disappeared. Rebooted the phone but same problem, until I turned the bluetooth connection to the hearing aid off.
Despite that I don’t think it is an issue with the hearing aid itself, they are under warranty and the audiologist suggested returning it for a replacement. Fine.
Buddy of mine has Starkey and he says he had a similar issue. It was the app for the phone. Spoke to the audiologist who first sold these to the prior owner. He too said it is an issue with the phone.
Interested in other experiences and how it may have been resolved. Thanks in advance.
David