Phonak Audeo Infineo Sphere warble or tremolo and mold

Hi there !

In my previous topic i trialed the Amplifon-Energy R5 ( Signia Pure Charge&go IX ) they worked great, i had no complaint with except in restaurant where i have to open the app to enable directional microphone feature to hear better.

No feedback while wearing a ski helmet, sound great etc …

So i was curious about the Sphere wanted to trial them and check if the AI stuff is something that can help me in restaurant (that i mostly hate to be here anyway) and the bluetooth stuff to connect to a VoIP Cisco phone to my working place. No REM for this trial.

So far so good the Spheric speech in loud noise helped me !

It’s funny to repeat to someone who have normal hearing what i said when i understood what i heared !

Bluetooth is working okay, with my pixel phone ( Phonak please give LE Audio ASAP ! ) sometime it’s work great sometime i have sound cutting there and here

With the VoIP CISCO phone no problem so far so good.

That the funny part !

The bad part :

i have warble/vibrating/tremolo with sound like a ringing phone, a door bell, or with a woman voice.

And feedback when wearing a ski helmet …

it’s pretty confusing because i think the warble sound is here because my HA is trying to remove feedback so i dunno how my aud can fix it i asked to fix it but it’s not better …

For the mold i have the slimtip ( not sure ) with a custom mold, i’m asking if i change to the cshell can help with feedback ?

I posted photo with the previous hearing aid i have. it’s a custom earmold for the Beltone Amaze.

Thanks !

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Hi. my advice would be create a program using the music program as a base and turn off feedback manager and whistle block completely. see if the warble goes away. If it does, then you know that’s the problem. I’d personally try a more closed dome or activent if you can stand the clicking they make when they open and close. At least if you turn off feedback manager and whistle block and hear the difference, you will then know for certain what is causing the issue.

Okay here some news :

I tried with the music program and with this website with my phone’s speaker : Chrome Music Lab

And again same issue with the mid-high frequency and the flute even with the LarsenBlock feature disabled with the music program

i went to my aud to see if he can improve and for what he see i’m almost on the limt of my receiver it’s the P Type.

But to my suprise ( i don’t get why i’m used to use UP type receiver from Beltone/Resound with earmold ) he think if we go to the UP receiver route it may be get too louder to me ???

When i trialed the Amplifon-Energy R 5 ( Signia Pure Charge&Go IX like ) that was also with P receiver and i had no problem with.

I think i should insist, i’m on trialing the sphere anyway i have nothing to lose …

Thanks for reading !

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The UP will not be too loud. Go for it.

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I think @LeNuageux isn’t eligible for ActiveVent. He has too much hearing loss in lower frequencies. There must be a:

  1. maximum 40 dB hearing loss up to 1000 Hz,
  2. maximum 70 dB HL at 2000 Hz,
  3. and a maximum of 90 to 95 dB at 4000 Hz and higher.

The above values are determined from the open state of the ActiveVent, which is equivalent to a 3 mm diameter vent.

There are PDF file with eligibility criteria for ActiveVent (MAV receiver):

PH_Candidacy_editable_form_ActiveVent_Receiver_EN_V1.00_027-0642_02.pdf (143.9 KB)

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