I am having some difficulties trying to pair my daughter’s Phonak Sky Marvel (m-pr) with a Roger Pen In.
The confusion is because one audiologist failed to successfully pair the roger pen in to the Marvel, without any proper explanation. Basically, the pairing procedure should be fairly simple but for some reason, it cannot be completed.
Another audiologist told me that we would need to “unlock” licenses before we can use the roger pen in with the Sky Marvel.
I am bit puzzled here, it is strange that two different audiologist are saying different things (the other confirmed that no licenses are needed!) and I was expecting this to be a much simpler task.
Would anyone with experience with a roger pen In and sky marvel be willing to share their experience and confirm if “licenses” are indeed needed?
thanks a lot in advance