Yeah, I’ll try Oticon directly tomorrow. I left a message with the provider last week or so, but I didn’t hear anything back. The provider is a local medical center. I love my audiologist there. The repair person though only works on Wednesdays. The way it works is you call and leave a message, can set up an appt to come in on a Wed. So every Wed I think I might hear from them.
1 Like
I just counted on the calendar. By this Wed it will be nine weeks!
That is sad. I would be all over that audiologist of yours
1 Like
THAT THOUGHT, Mr.Kemp 8 years in the Navy and dealing with two presidential administrations will harden a person.
4 Likes
@cvkemp: Yeah, but did they teach you to puff up your chest and call people “Bud” to intimidate them before doing battle, like they taught us in the Army?
I was an electronic technician they kept me back in the bunkers, the only time I was on the front lines was when I had to confront one of the president’s staffers, then I had to show them who was really boss.
1 Like
Not electricity, electrons. We ruled the world with the aircraft carriers
2 Likes
Well all of our bodies are made up of them
1 Like
New to Oticon having used Widex for about 4 years before buying the More’s. Customer service has been poor with Oticon, particularly compared to Widex. It took 6 weeks to get custom domes, then they didn’t fir right. Another 6 weeks for new set and still didn’t fit right. Contacted customer service about a warranty issue and got the same line as others, “the audiologist is our customer, not the end user!”. Quality of the streaming is very poor compared to Widex. The only good thing is that I find speech is clearer with the Oticon’s, which of course is very important, but otherwise they’re not worth the cost. If you don’t have severe hearing loss, try another brand.
1 Like
Education, and self education
1 Like
@joesan: I wear More1s, and am very happy with their performance. I would agree that lab service seems to be Oticon’s Achilles’ heel, along with their pitiful ON app. But I can’t fault the level of assistance they provide in overcoming my hearing deficits (bearing in mind that the devices don’t cure, they just … aid).
[“bearing in mind that the devices don’t cure, they just … aid” … boy, that has a nice ring to it, don’t it? Just rolls off the tongue like a bug off a hard-chromed deflector!]
1 Like
My replaced Oticon was returned to Kaiser, Santa Rosa, Ca. in just over a week, thankfully.
The ear molds not fitting sounds like an issue with the impressions be done incorrectly. The next question are you sure the ear molds were done by an Oticon lab or did your audiologist uses some other lower bit lab? I have been getting custom ear molds for my Oticon aids for a number of years and they fit correctly the first time normally.
@cvkemp: This has been my experience too. It’s only this past year that I’ve had to get a mould redone (3x before they got it right), however the work was done by the Oticon lab, and not some subcontractor.
One of my former coworkers worked for WHCA way back. On a trip they were on the street and he was carrying the football. An O-6 went to grab the football and my coworker wound up a swing at him and he backed off, saying, sorry, you’re right, I was wrong to do that. I don’t think he wanted to be involved in any issue where he was entrusted with that and something happened to it.
WH
1 Like