Oticon at least for the VA clinic here uses 3D printing and it is done at their lab in New Jersey. It is also where my aids were sent for repair. I have never been without my aids more than 2 weeks
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@ha11 and @cvkemp: FWIW, I have had a couple of tickets with Oticonās repair lab go to 3 weeks without my aids being returned, however, I think 7 weeks suggests a problem other than the typical Cover excuse. Have you considered phoning Oticon or emailing them directly? They donāt like that, because - as Chuck has pointed out in the past: we are not the client; the audiologist is! - but my experience has been that the end-user contact gets the ball rolling again.
My $0.02/FWIW/YMMV
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Yeah, Iāll try Oticon directly tomorrow. I left a message with the provider last week or so, but I didnāt hear anything back. The provider is a local medical center. I love my audiologist there. The repair person though only works on Wednesdays. The way it works is you call and leave a message, can set up an appt to come in on a Wed. So every Wed I think I might hear from them.
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I just counted on the calendar. By this Wed it will be nine weeks!
That is sad. I would be all over that audiologist of yours
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THAT THOUGHT, Mr.Kemp 8 years in the Navy and dealing with two presidential administrations will harden a person.
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@cvkemp: Yeah, but did they teach you to puff up your chest and call people āBudā to intimidate them before doing battle, like they taught us in the Army?
I was an electronic technician they kept me back in the bunkers, the only time I was on the front lines was when I had to confront one of the presidentās staffers, then I had to show them who was really boss.
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Not electricity, electrons. We ruled the world with the aircraft carriers
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Well all of our bodies are made up of them
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New to Oticon having used Widex for about 4 years before buying the Moreās. Customer service has been poor with Oticon, particularly compared to Widex. It took 6 weeks to get custom domes, then they didnāt fir right. Another 6 weeks for new set and still didnāt fit right. Contacted customer service about a warranty issue and got the same line as others, āthe audiologist is our customer, not the end user!ā. Quality of the streaming is very poor compared to Widex. The only good thing is that I find speech is clearer with the Oticonās, which of course is very important, but otherwise theyāre not worth the cost. If you donāt have severe hearing loss, try another brand.
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Education, and self education
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@joesan: I wear More1s, and am very happy with their performance. I would agree that lab service seems to be Oticonās Achillesā heel, along with their pitiful ON app. But I canāt fault the level of assistance they provide in overcoming my hearing deficits (bearing in mind that the devices donāt cure, they just ā¦ aid).
[ābearing in mind that the devices donāt cure, they just ā¦ aidā ā¦ boy, that has a nice ring to it, donāt it? Just rolls off the tongue like a bug off a hard-chromed deflector!]
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My replaced Oticon was returned to Kaiser, Santa Rosa, Ca. in just over a week, thankfully.
The ear molds not fitting sounds like an issue with the impressions be done incorrectly. The next question are you sure the ear molds were done by an Oticon lab or did your audiologist uses some other lower bit lab? I have been getting custom ear molds for my Oticon aids for a number of years and they fit correctly the first time normally.
@cvkemp: This has been my experience too. Itās only this past year that Iāve had to get a mould redone (3x before they got it right), however the work was done by the Oticon lab, and not some subcontractor.