I’m wearing OPN-S1R. To my dismay, I have had to return and replace these hearing aids more than once since they were introduced to the market in early 2019. The hearing aids “cut out” on me when my finger is put near the power/volume button or near the top microphone, or when any pressure is applied to the hearing aids in this area. The hearing aid literally stops working for a few seconds and then pops back in, as if it is super-sensitive to movement or touch. I am wondering if this is possibly due to the new feedback suppression system in OPN-S products, or if it is an electrical/design problem with the placement of the new on/off buttons or power lights on the OPN-S. I previously wore first-generation OPN1 and OPN2, and I never had this problem with them.
My audiologist was able to test it and hear the defect on mine, so I know I’m not crazy. It is not a receiver problem, because we tried swapping out the receivers and the cut-out problem persisted. It does not seem to happen on both hearing aids at once. It’s been either just the right or just the left.
Oticon has replaced the hearing aids without issue (so far, there has been no explanation as to what they found in analyzing the returned ones), but the cut-out has happened on the replacements they have sent as well. I’m hoping that OPN-S isn’t a lemon, because I’m starting to sour on my purchase of them! Translation: These are supposedly “top of the line” hearing aids that weren’t cheap, and I expected better quality than what I’ve experienced so far. I otherwise like Oticon OPN products because they seem to be the best for me in terms of speech clarity.
I trialed Phonak Marvel before upgrading to OPN-S, and the “Phonak Autosense” feature caused momentary cut out of sound too, whenever Autosense was adjusting to the environment. I found it bothersome. As far as I know, Oticon OPN-S doesn’t have a feature similar to Phonak’s Autosense, so I’m not sure what is causing the sound cut-out with my OPN-S devices.
To current wearers of OPN-S products–have you had any similar issues with sound cut-out when you place a finger near the power buttons or near the top microphone? Or, can you test it out and see if it is also happening to you?
To the audiologists out there–Any suggestions as to what might be causing this? Is there something in the Genie settings that my audiologist and I are missing that might be solve the problem?
Thanks to all who may have something to add. Please note that I may not respond to everyone, but I will appreciate reading about any experiences with OPN-S that you might want to share. Cheers, everyone.