Hi. im on more 1 hearing aids and also using the companion app for now. Only issue i have is, that it seems to be crashing or simply closing during the day. The on app was running all day and also next morning after gettting the mores out of the charger. For companion i must manually start it again. Do others have that issue as well? im on Android with a Pixel 6 Pro and all battery enhancements for companion are deactivated. So it should be running all the time.
Regarding the hearing fitness: that seems to be REAL only for now. Even though it was working fine in ON app also with More.
I received the following information regarding the Companion app from Oticon offce.
Kindly take note that there is a known issue on the latest Companion App 1.2.1 that prevents pairing to Velox and Velox S devices.
Oticon will roll out a newer version 1.2.2 by today (13 September 2023) and at the same time the system will automatically request previous ON App users to uninstall ON App and install Companion App 1.2.2. Please install this latest version.
For older Velox devices, please make sure to have the latest firmware (Opn: FW6.1 / Siya: FW1.1) before being able to pair with Companion App.
Kindly disseminate this information to the relevant personnel.
Hope the above info helps!
Thanks for that.
It connected to my xceeds but took forever.
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Hi everyone, I am from Vienna (Austria) and new to this forum. I have a question related to the Oticon Companion app. I have Oticon Real 1 hearing aids and I am quite happy with them. According to the information provided by Oticon there should be a sound equalizer (not only a streaming equalizer) in the newest version of the app but it is not there in my case. I have had the aids updated to the latest firmware version (version 1.0.1) and have afterwards de-installed and re-installed the app (version: 1.2.2.). But this does not help, the sound equalizer is not there. Has anyone experienced a similar problem and found a solution for it? Kind regards, Oliver
I got my aids updated to 1.1.0 (not 1.0.1) yesterday, and now the Companion app has the sound equalizer.
On a related subject, while I now have a working sound equalizer in the app, there are no equalizer sliders in the iPhone triple-click menu. There are with my ReSound Quattros.
thank you, I will ask for 1.1.0 then, when I have my next appointment with the audi. kind regards, oliver
Yes, and the app Companion is very disappointing. The former app connected instantly and worked great, this one does not. First, it has to connect to the hearing aids. At first this worked, but lately I either cannot get a response when I click on hearing aids or I have to shut my iPhone down and restart it (this usually works). It takes too long to connect, and too long to shut down my phone and restart it. Yes, I have uninstalled it three times now and reinstated it and it works for a day and then I am back to shutting my phone down. Also, when I install the batteries, I was told to leave them sitting out 3-5 minutes so they can be exposed to O₂. And then when I insert them, it says they have only 60% of the battery remaining. I get the batteries from my hearing aid specialist’s office. Is anyone else experiencing these difficulties? I have no issues with my internet service provider. Disgusted in Atlanta.
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Force-stopping the app doesn’t work?
I should not have to force app.
Have update to Companion from On. Now the Companion is 1.2.2 Using iphone 13 with latest iOS 17.0 So far so good.
With regard to batteries, it will show 100% in the Companion when you switch on the HA. After a while it will drop to 90-80-70 % depending on the state of charge of the battery. I am using 675 battery for Xceed. I will change the battery when I heard a sound in the HA. Companion will show about 10% left.
I have the same problem, the connectivity of the Oticon On app was much, much bettter.
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I mean, force-stopping the app is easier than restarting the phone. So while you shouldn’t have to force-stop, it’s a better workaround than restarting. Does force-stopping work?
Thanks for the info on the batteries.
And when I do not have my hearing aids in, the phone rings early in the morning or late at night, I answer the phone without the benefit of the aids because the start-up time is too long.
Hi, I just got off the phone with Oticon. The problem I was having was that the new app was connecting to the old Bluetooth connection for the On app. They walked me through the steps. But basically, you have to delete that bluetooth connection and then pair again. But there were many other steps that I had to take on the phone with support. I think it best that you call them and have them go through it with you. I called 855-400-9766 and then selected “1”. They were great.
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