Oticon MORE firmware 1.4.0 - BT issues with iOS 16

Hearing Aids
124

I really didn’t expect it to work.

1 Like
125

if you haven’t updated to 1.4.0 then don’t for now, Oticon knows about this issues and is working on fixing it, this is as per my VA audiologist.
The firmware should be fixed by the VA contract renewal in early November.

2 Likes
126

Agreed. My More 1’s were still on 1.1 - My Audiologist said the same thing - not to update to 1.4.0. until Oticon fixes the issues, which they are working on. My aids were sent to Oticon for repair and Oticon has agreed to update the firmware to 1.3.
The Audiologist office could only update to the latest which is 1.4 and strongly advised against it.
The loaners I have are updated to 1.3.0. My iPhone XR is not updated to iOS 16 yet, and I am afraid to update it. :grimacing:

127

I think you should be able to update one or the other to the latest and be fine. IOS 16 and 1.3.0, or stay at 15 and go up to 1.4.0

WH

1 Like
128

Some are having 1.4.0 and IOS15

129

I had my HAs replaced because my left aid got rusted out on the inside (no clue how that happened). But they were upgraded to the new firmware, and like many others, I am having the issue of one aid getting disconnected from BT (even though it remained connected to the ON app; I can adjust just that side’s volume, program changes, etc.). Restarting the aid solves the issue, but frustrating, as it’s reminiscent of the problems I had with using HAs with the ASHA protocol.

My working theory is that the disconnect happens when I leave BT range of my phone, and when I return, that side doesn’t re-establish connection. Just a guess.

But I am also still on iOS 15 on my phone, so this issue is not limited to upgrading both Oticon firmware as well as iPhone.

1 Like
130

After 1.4.0 I start having BT issues as well. Unpairing and repairing fixed it.

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131

Good for you! Given your success, I tried unpairing/pairing my iPhone one more time and nothing…

132

Maybe it’ll happen again. I hope not.

133

Any luck with iOS 16.0.3? I am downloading the update right now… hope it comes with a fix for the BT issue.

Edit: iOS 16.0.3 did not fix the constant BT disconnection for me.

134

Same here. I believe the issue is with firmware 1.4.0 and not with iOS. Anyone knows if you can downgrade to 1.3.0 from 1.4.0?

1 Like
135

Some devices will allow you to pair two speakers and have audio go to both speakers (1 phone 2 speakers) but the other way around (2 phones 1 speaker) isn’t an option. This is part of how bluetooth works.

I don’t think this is a MFI vs ASAH issue. MFI and ASAH are more or less equivalent technologies, the obvious difference being iOS vs Android.

1 Like
136

The iPhone XR seems to have conflicting info on whether it is BT 4.2 or 5.0.

Here is a link to troubleshooting BT problems on iPhone XR. It’s a little dated, but so is the XR. This is for iOS 13, but it should be very similar to later versions of iOS.
https://thecellguide.com/common-fixes-for-bluetooth-pairing-error-after-ios-13-on-iphone-xr-7489

1 Like
137

Thanks. I have done pretty much everything there is to do… including downgrading iOS from 16.0.2 to 15.7. It looks like a bug in the HA’s firmware.

138

Had 1.4.0 installed on my Oticon More 1 this afternoon. Using an iPhone 13 Pro Max with 16.0.3 and an Apple Watch 8 Ultra with watchOS 9.0.2 and have Oticon ON app on both iPhone and Apple Watch. Will let you know how handsfree works in a few days. Fingers crossed.

1 Like
139

before anyone asks… 1.4.0 is still broken with todays latest iOS update… 16.1 Beta 5…

ugh

1 Like
140

When you say “broken” can you be a little more specific? I just started testing 1.4.0 today.

141

I have brand new More 2 HAs (FW 1.4.0) and have had occasional streaming disconnects on one or both sides. When this happens, only streaming is affected; HA continues to work otherwise and it still shows up as “connected” in the Oticon ON app. Restarting the aid will fix the problem until it happens again.

I am running IOS 15.7 on my iPhone 12 Pro Max, so I don’t believe this has anything to do with IOS 16.

2 Likes
142

I have to agree with you, what I am reading defiantly points to the 1.4.0. My audiologist, on Friday said that Oticon is working just to get this straightened before the new VA contract November First.

143

It’s working fine for me. I am wondering why.