This is a three-year-old thread that was resurrected because of a similar problem. The original problem (although not resolved at that time) was due to the “CABLES”. You cannot use those 3-pin NOAHlink cables (not to be confused with Noahlink Wireless). They won’t work. Here’s a Reference-Link.
Something is odd about Oticon Geno hearing aids. The Geno hearing aids are left out in some of the usual documentation about Oticon hearing aid models. I did see Geno mentioned in Oticon India and I thought that maybe Genie 2017.1 should be installed as India location (using English language) instead of the United States. But there is no India location, so that didn’t work. Has anyone successfully connected to Oticon Geno hearing aids?
Also @prosV What happens with your Hi Pro lights when you try to connect? Also maybe use Windows Device manager to look at your Hi Pro driver. No need to post same problems on multiple topics.