You need to click DETECT
What the heck is this?
Oh, when you do click DETECT tell us about the light activity on your mini Pro.
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The white thing is just a bread tie that is wrapped around the coiled cable. I removed them both, white one on the blue cable, black one on the red cable.
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When I click DETECT, the yellow PC light flashes several times, no activity on the L and R lights. While the PC light is flashing, a message comes up saying, “Please wait while Genie detects programming devices. After detection, select a device.” Once the activity stops, the SELECT button is grayed out, however SELECTED is shown to the right of HI-PRO VER 02 at the top, above the serial number. Maybe the SELECT button is grayed out because the device is already selected?
The left and right lights on the mini pro not lighting sure looks like you are not communicating with the aids. Bad connection somewhere maybe.
Let’s see what PVC says.
Your cables are odd?? Do you know how to use a multi-meter? It’s not very difficult. You can get one free or just a couple bucks at Harbor Freight.
Yes, I have a Fluke meter. I did a continuity check on both cables and the results for both are the same and are listed below.
CS44 pin 1 to Mini DIN pin 2
CS44 pin 2 to Mini DIN pin 1
CS44 pin 3 to Mini DIN pin 3
CS44 pin 4 to Mini DIN pin 4
I believe this matches up to the diagram for the standard CS44 cables shown in your link.
I purchased these CS44 cables and the Flex Strips from The Hearing Club. Is it possible the Flex Strips have an incorrect pin out? I have attached a picture of the box the Flex Strips came in.
Flexstrips are not a solid/works-every-time connection. and if you put the hearing aids in your ears with the cables connected you will likely lose your connection if you tug on the cables.
Try slight adjustments to the flexstrip (a little twist to the left or right) but mostly straight into the slot atop the battery door. I recall having to re-seat the flexstrip and close the battery door a few times before it would connect. Try just one hearing aid at-a-time in order to get more rapid results.
I have re-seated the flexstrips many, many times, wiggled left, right, in and out with no success. I did notice, if I unplug the usb cable from the pc and plug it back in, the yellow PC light flashes, then the blue L light flashes, then the red R light flashes. That is the only way the L and R lights will illuminate at all. Is there some way to test the mini pro?
I get plug-in mini Pro lights = (power/L/R)
I get Connect/Detect mini Pro lights = (PC/L/R)
I don’t know of a way to test mini Pro, except to use it.
Too bad you don’t have another for comparison.
Oh, the cable small end is firmly plugged into flexstrip, correct?
It’s frustrating I know.
When I got my serial Hi Pro year’s ago I had a similar hold up as you. My issues were driver related and USB to serial cable conversion. It took three different cables and drivers to get the Hi Pro to function. That’s been 10 years ago.
You might double check updates for your computer and also the Hi Pro.
Following this thread it sure looks like the cables from your Hi Pro to the aids are not communicating some how. Thinking out loud, your Oticon software sends a signal to the Hi Pro which goes to the aids then back the way it came. Somewhere in that sequence the left and right lights should light. Could be the Oticon program not sending the signal, Hi Pro not relaying to the aids, bad wiring or connection. With both aids doing the same thing it seems it would be the Oticon software or the Hi Pro, something common to both aids.
PVC is good at this stuff. You have good help.
Yes, the cable small end is firmly plugged into the flex strip. I have a second set of flex strips. I tried those with no success. Also tried using a different laptop with no success.
Ask the mini Pro seller if the mini Pro was tested-working and see what he/she says?
I sent a message to the seller on AliExpress. Will see what she says.
I once had trouble getting my minipro to detect an Oticon aid I purchased on eBay. I opened the aid and looked at the three contacts that match up with the ribbon cable. One of the contacts was slightly askew and not parallel with the others. I took a toothpick and carefully straightened the contact. It was then detected. Probably just a shot in the dark but it might be worth a look to see if the contacts in the aid are properly aligned.
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After several explanation emails, the AliExpress seller agreed to take back the mini Pro and send another one or issue a refund. I will be sending the mini Pro back to China for a replacement. Hopefully the next one will work. Thanks everyone for your help and advice.
I hope the replacement functions properly. That’s good the seller is working with you.
hello guys, hope you are well. Im looking to program oticon Geno 2 but it isnt recognized on genie 2017.1 either genie 2. i connect the cs44 cable to the programming shoe and everything,yet it’s not detected. Have you ever encountered something like that? it doesnt even detect other Oticon HA.
This is a three-year-old thread that was resurrected because of a similar problem. The original problem (although not resolved at that time) was due to the “CABLES”. You cannot use those 3-pin NOAHlink cables (not to be confused with Noahlink Wireless). They won’t work. Here’s a Reference-Link.
Something is odd about Oticon Geno hearing aids. The Geno hearing aids are left out in some of the usual documentation about Oticon hearing aid models. I did see Geno mentioned in Oticon India and I thought that maybe Genie 2017.1 should be installed as India location (using English language) instead of the United States. But there is no India location, so that didn’t work. Has anyone successfully connected to Oticon Geno hearing aids?
Also @prosV What happens with your Hi Pro lights when you try to connect? Also maybe use Windows Device manager to look at your Hi Pro driver. No need to post same problems on multiple topics.