I would suggest you have your audiologist update the firmware of your aids to 1.1.0. That update is to fix connectivity issues among others. I would also ensure that your iPhone is updated to the latest version of iOS compatible with your phone.
I have an iPhone 12 mini with iOS 17.3 and Real 1 aids with firmware 1.1.0. I don’t have connectivity issues but the Oticon Companion app does have issues. I typically use the MFi functions to control the aids (switch programs) rather than the app.
Hi you are very knowledgeable and I thank you for your time. My Real 1 is 1.0.1. I never knew that. Thank you for that directive.
I’ve worn Oticons for six years and never had a problem with connectivity until this new pair. In fact, the company asked my audiologist to send them back after a week because she could not resolve the problems I was having with this new pair.
I do have Bluetooth on my car. My last pair of Oticons always connected to my car automatically. This pair connects sporadically. At home, my HAs don’t connect to incoming calls reliably; I have to use the speaker. I re-pair, connect, my phone to podcasts mulitiple times a day. Often one appliance connects and the other has to be re-paired. Also, one appliance will suddenly turn off in the middle of the day without me touching them.
These are my frustrations. Thank you again.
Susan
Not sure how you are connecting to the car entertainment system, The Real aids are not true Bluetooth, they are only MFi, iOS, or ASHA, android, and not all android devices have ASHA capabilities.
I am not totally knocking iPhone but Apple changed something with MFi and it sure screwed up connectivity. The real reason I went with the Samsung S23. And to be honest the app has connectivity issues with the aids, it seems worse with iPhone app than my Samsung phone.
This sounds like an issue that could be unique to the rechargeable version (I have conventional 312 battery Real 1’s). Assuming you have rechargeable.
@SusanPod , please ask your audiologist to update the firmware of your Real 1 aids to version 1.1.0.
That would be an amazing fix. Thank you.
That’s a specific detail I should include. I have battery operated HAs. I always listen for the opening sound signal. And several times a week, one restarts in the middle of the day. I’m going to keep a record of the frequency. Thank you for your time.
Has anyone had problems since Android 15 was released. My Oticon Real level 2 shows 2 miniRITE T and it is Firmware 1.1.1 I do have problems with TV audio and sometimes with phone call audio. My phone is a Pixel 6