I’m using a serial hipro with Genie 2. I’m able to get Genie 2 to connect to my HA’s. Next an updater window opens suggestion a firmware upgrade is available with the option to “update” or “later”. clicking update opens an updater window (which immediately disconnects the HA’s from genie2). One has to choose the type of device that is being used to program the aids, I select Hipro and then detect. For several minutes an icon spins suggesting the updater is trying to connect to the HA’s, no connection is ever established. I’ve tried numerous ways suggested by the help file, none of which help. I found this bit of trivia but am uncertain what it means…is it the key to my issues???
**"What are the prerequisites for making a firmware update? **
Before performing a firmware update, you must:
Install Genie 2
Connect instruments with cables and a programming device.
Use new, fresh batteries.
Have internet access. This means having access to the following website: https://firmwareupdater.dgs.com Port:443"