Just to add some perspective to others’ VA experiences. I’m retired military (Army, 21 years) got my first hearing aids while on active duty and then transferred over to the VA for my hearing aids. Until last April, they have always been Phonak, but, this last time I got Resound, which I find somewhat better and clearer. Not only do I see the VA as a patient (30% disabled), but, I have worked there for 21 years in the IT Service which also supports Audiology for their computer equipment. So, I see things from both sides.
I’m picky about my healthcare, but, have not had any bad experiences with the VA, and this is not due to my working there as the majority of the time most of the doctors don’t know. Yes, sometimes the wait times are long, and recently with the Choice program, I’ve been sent to see civilian doctors to lower the wait time, but, I’ve always gotten my aids and adjustments and hearing checks from the VA.
Currently, our VA has walk-ins every day, and typical wait time is < an hour, usually much less. They can do all adjustments, some limited repairs, or send the aid off for major repairs (the repairs are done at a VA facility in the Denver area, so, are generally done and back within 7-10 days (not much longer for other VAMC’s)).
Some of the audi’s are not fully experienced or familiar with Resound products, but, they’ll simply pick up the phone and call Resound support and get help if needed, and I’ve not had any significant issues. I’ve also read up a lot on my aids, so…have been able to suggest or ask for certain settings, and they’ve always been willing to do that for me.
I think overall you’ll find most all clinicians working at the VA are trying their best to be helpful and take care of patients. There’s simply not enough staff at most VAMC’s, and that is the main reason for long wait times and other issues. As a Veteran, you certainly have a right to not only good care, but also considerate and expert care, and…should insist on it, if you feel you are not receiving it. Each VAMC has a Patient Advocate that you can see, if talking to the clinician directly or the supervisor gets you no results.
In sum, it does take some adjustment to be seen by the VA, mainly due to backlogs and wait times, and you may be given a ticket or chance to see some civilian clinician for your health needs, but, you should get the finest care available, and if not, you should certainly demand it and discuss issues with the clinical supervisor or Patient Advocate.
Best of luck!