I’m using a demo now and have the three chimes, more frequently now than ever. Really irritating. Have an appointment with the audiologist next month. She’s out of town for the holiday.
How can I get the chiming to STOP?
1 Like
Your demo is over. Take them out and wait for your follow-up appointment.
1 Like
Yeah your time is up, that sucks that you now have no hearing if you stop using them, it’s unacceptable that you can’t get hold of your clinic to sort it out and this leaves you stranded
(how many weeks do you have to wait?) I wonder if remote support could do it for you? Another way is if you had the Noahlink wireless, you could then reset them yourself.
1 Like
I’m getting the descending chimes multiple times an hour. Have an appointment set for next month. Audiologist busy and out of town for the holidays. How do I get the irritating chiming to stop?
As mentioned the demo aids need to be reset in the programming software.
It’s the only way.
Is it? What situation is a person in where they decide to demo rather than purchase?
Her audiologist apparently intended for the trial to continue at least until her upcoming appointment.
Or it was rescheduled, or they couldn’t book on within the time frame.
But still it’s unacceptable even if it’s the customer, why should they go without hearing?why should they be penalised like this, as in “just too bad”
They should be able to go into ANY audiologist’s clinic and have them reset, another week or two until their own audiologist is back from holidays.
They are not being penalized. The got a temporary free thing and now that free thing is over. What did they have prior to getting the free demo? Use that.
They aren’t going without hearing, they’re just getting an irritating reminder. We don’t know whether it’s @Meryl’s fault or the dispenser’s. But if dispensers using trial aids would routinely tell the client that the aids will start pinging on such-and-such date then there’d be no surprises.
Yeah but you can’t realistically use them when their beeping like this, I don’t think it’s a case of blaming one or the other, I just think it’s unacceptable that you can’t get them reset until someone gets back from holiday, anyone should be able to help out here.
@Neville maybe they do have an older back up set, but what if they don’t, also what about remote support, can it be done? as that would be helpful.
What IF they don’t? It’s not the responsibility of the audiologist to ensure someone has unlimited free back-ups.
But they shouldn’t have to worry about this, the clinic should be able to sort for them, in fact any clinic, it’s called customer service.
Free.
Unacceptable that any clinic wouldn’t unquestioningly extend these free services. How dare they close for the holidays. How dare they sleep. How dare they not provide TWO sets of free demos in case one breaks.
Come on tenkan. Come on.
1 Like
Mate nothing is free, remember you guys like to “bundle” your services into the overpriced HAs you sell (maybe not you, but a lot do right) well work for it, why should the customer go without in this instance, they may well end up buying so it’s a sale.
So it’s more like, how dare they do this at this time of need, again why do clinics and people who work there “Just shrug their shoulders when issues like this come up” can’t be bothered, not my problem etc.
Again I ask for the 3rd time, can remote support not help @Meryl is this instance?
On Christmas Day when the clinic is closed and the clinician is on holiday? No.
1 Like
Update: audiologists office contacted me yesterday and I met with an intern who was able to reset the demo period and stop the chiming. Received an email reply from Phonak after that.
To respond to one comment, I’m not trying to get something for free. I ordered the Luminity 90 Adeo with disposable battery option before Thanksgiving, well within demo period. After the holiday, I was told that the disposable battery option wasn’t available, so order was on hold while we considered alternatives. Audiologist went out of town for holiday and the first appointment I could get with her in mid January-hence the chiming.
I wish both the audiologist and Phonak should advice patients of demo period and chiming after expiration.
No Meryl, I knew you didn’t. 
It was tenken’s immediate and over the top outrage that I rolled my eyes at. You seem quite reasonable.
Good on you for sorting it out, to bad nev thought it was a bit outrageous for them to so, but yes all of this could of been avoided had they told you about it.